Victoria Suyapa Gabrie Rios

Victoria Suyapa Gabrie Rios Address: San Pedro Sula, Cortés, Honduras Mobile: - Email:- PROFESSIONAL OBJECTIVE To leverage my extensive experience in marketing, sales, and customer service to drive organizational success, enhance operational efficiency, and contribute to business growth in a dynamic environment. KEY SKILLS • • • • • • • Marketing Strategy & Digital Campaigns Sales Leadership & Customer Relationship Management (CRM) Operations and Logistics Management Bilingual Communication (English/Spanish) Problem Solving, Multitasking, and Attention to Detail Proficiency in Microsoft Office Suite and Typing Skills Fast Learner and Adaptable to New Tools & Technologies ACADEMIC BACKGROUND 2004 Master’s in Economics and Business Sciences Institute of Liberal Arts, University of Navarra, Pamplona, Spain Thesis: "Analysis and Dynamic Perspectives of the EFQM Excellence Model" 1997 - 2002 Degree in Industrial Engineering Faculty of Industrial Engineering, University of San Pedro Sula, Honduras 1997 High School Diploma in Science and Letters El Alba Bilingual School, Siguatepeque, Honduras PROFESSIONAL EXPERIENCE The Gift Shop – Online Store Marketing & Sales, Owner April 2018 – Present • • • Established and managed an online retail business specializing in unique gifts. Implemented digital marketing strategies, increasing online sales by 30% annually. Managed supplier relationships and ensured timely delivery of products. Written Translation (English to Spanish) Independent Contractor November 2022 – Present • Translated technical and general content with high accuracy and cultural relevance. Rio de Piedras Laundry Marketing & Sales January 2011 – March 2018 • • Led marketing initiatives, resulting in a 15% growth in client retention. Enhanced customer service operations, improving satisfaction scores. La Antorcha Supermarket Head of Food Service and Perishables March 2009 – November 2010 • • Supervised food service and perishable departments, optimizing inventory levels. Implemented cost-saving measures, reducing waste by 20%. Hotel Crowne Plaza San Pedro Sula Public Relations Coordinator June 2008 – November 2008 • • Coordinated media events and campaigns to enhance brand visibility. Strengthened relationships with corporate clients, increasing bookings. Focus Advertising and 2night.com Honduras Operations and Logistics Manager May 2007 – May 2008 • • Streamlined logistics, reducing operational costs by 10%. Oversaw event planning and execution, exceeding client expectations. Cervecería Hondureña, SAB Miller World Class Manufacturing Coordinator September 2005 – May 2007 • • Facilitated WCM initiatives, leading to improved production efficiency. Conducted training workshops on leadership and coaching. Gildan Activewear, HONTEX Coordinator of Quality Systems September 2004 – August 2005 • Implemented quality control processes, achieving ISO certification compliance. ADDITIONAL TRAINING • • • • Protocol and Business Etiquette, Funadeh Negotiation and Special Accounts Management, International Business School Leadership and Coaching Workshops (World Class Manufacturing Congresses) Effective Communication Seminar, International Business School LANGUAGES • • Spanish: Native English: Advanced DATA OF GENERAL INTEREST • • • Strong focus on customer service and sales excellence. Holder of a current U.S. visa. Member of Rotaract (Rotary International),-. PERSONAL REFERENCES Ing. Walter Valenzuela Plant Manager, Búfalo Industrial Mobile: - (Additional references available upon request)