Victoria Oranu

VICTORIA ORANU - Abuja, Nigeria.-Portfolio LinkedIn SUMMARY Successfully managed over 250 customer interactions, achieving a 80% satisfaction and retention rate. Increased team productivity and workflow efficiency by 30% through streamlined administrative tasks and project coordination. Drove a 45% boost in sales conversions and overall revenue growth through high-quality lead generation. Executed targeted email marketing campaigns with a 38% open rate and 22% click-through rate, enhancing customer engagement and brand visibility. Identified new market opportunities as a Business Developer, leading to a 25% client base expansion and increased profitability. With certifications and hands-on experience in customer service, project management, lead generation, email marketing, sales, and Virtual Assistance, I offer expertise in driving impactful results in fast-paced environments. WORK EXPERIENCE Business Developer (Remote) Health Collective • • • • • • • Aug 2024 – Present Manage high-volume leads, ensuring efficient qualification and follow-up. Streamline lead assessment, appointment coordination, and service delivery processes. Utilize GoHighLevel to run marketing campaigns, create automated follow-ups, track leads, appointments, and performance metrics. Develop customer service protocols to enhance client satisfaction and retention. Optimize sales pipelines to drive revenue growth and business outcomes. Conduct market research to identify opportunities and expand the client base. Build strategic partnerships to unlock growth and strengthen brand presence. Sales & Customer Support Representative (Remote) Beehive Construction Limited May 2023 – Mar 2024 • Boosted customer satisfaction and retention by 65% through efficient order processing and issue resolution. • Fostered strong client relationships with a positive and empathetic approach. • Improved data management efficiency by 95% using HubSpot CRM. • Managed 50+ daily customer interactions across multiple channels, resolving inquiries and providing tailored support. • Implemented a feedback system to enhance service quality and streamline processes. • Designed and delivered training for new team members, increasing productivity and alignment. • Supported sales efforts by identifying customer needs and upselling opportunities. Administrative Assistant (Hybrid) Mungail Agency • • • Apr 2021 – Apr 2023 Managed scheduling of appointments, meetings, and events for executives and teams. Handled phone calls, emails, and correspondence with professionalism and efficiency. Designed and formatted documents, reports, and presentations. • • • • Coordinated travel arrangements, including flights, hotels, and transportation. Created meeting agendas, took minutes, and ensured follow-up on action items. Organized and maintained office files for easy access and workflow efficiency. Improved team collaboration by implementing an internal communication system, reducing response times. EDUCATION Chuwuemeka Odumegwu Ojukwu University, Nigeria. BSc. Computer Science (2.1) Sept 2018 – Oct 2022. SKILLS • CRM Management • Lead Generation • Email Marketing • Project Management • Data Management • Workflow Optimization • Sales Management • Virtual Assistance • Appointment Setting • Email Organization • Proficiency in Tools • Business Development • Client Relationship Management TECHNOLOGIES • Freshdesk • Intercom • Salesforce • Zendesk • LiveChat • HubSpot CRM • Zoho Desk • Google Workspace • Microsoft Office Suite • Trello • Asana • • • • • • • • Reporting and Documentation Digital Marketing Sales Software Proficiency Product/Service Knowledge Bookkeeping Customer Service Communication Skills Active Listening Conflict Resolution Time Management Organization Skills • • • • • • • • • • • • Adaptability Empathy Analytical Thinking Critical Thinking Interpersonal Skills Decision-Making Attention to Detail Team Collaboration Negotiation Customer Rapport Emotional Intelligence Leadership • • • • • • • • • • • Notion ClickUp Slack Zoom Calendly Salesforce Apollo.io Pipedrive Lemlist Apollo.io LeadScrape • • GetProspect LinkedIn Sales Navigator GoHighLevel Mailchimp Klaviyo Lemlist ActiveCampaign Monday.com • • • CERTIFICATIONS Fundamentals of Project Management Alison: 2024 Virtual Assistant Professional (VAP) Dexa: 2024 IT Support Certification Digital Witch IT Support Community: 2024 • • • • • • INTERESTS • Strategic Planning • Problem-Solving • History • Travelling.