VICTORIA ORANU
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Abuja, Nigeria.-Portfolio
LinkedIn
SUMMARY
Successfully managed over 250 customer interactions, achieving a 80% satisfaction and retention rate.
Increased team productivity and workflow efficiency by 30% through streamlined administrative tasks and
project coordination. Drove a 45% boost in sales conversions and overall revenue growth through high-quality
lead generation. Executed targeted email marketing campaigns with a 38% open rate and 22% click-through
rate, enhancing customer engagement and brand visibility. Identified new market opportunities as a Business
Developer, leading to a 25% client base expansion and increased profitability. With certifications and hands-on
experience in customer service, project management, lead generation, email marketing, sales, and Virtual
Assistance, I offer expertise in driving impactful results in fast-paced environments.
WORK EXPERIENCE
Business Developer (Remote)
Health Collective
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Aug 2024 – Present
Manage high-volume leads, ensuring efficient qualification and follow-up.
Streamline lead assessment, appointment coordination, and service delivery processes.
Utilize GoHighLevel to run marketing campaigns, create automated follow-ups, track leads,
appointments, and performance metrics.
Develop customer service protocols to enhance client satisfaction and retention.
Optimize sales pipelines to drive revenue growth and business outcomes.
Conduct market research to identify opportunities and expand the client base.
Build strategic partnerships to unlock growth and strengthen brand presence.
Sales & Customer Support Representative (Remote)
Beehive Construction Limited
May 2023 – Mar 2024
• Boosted customer satisfaction and retention by 65% through efficient order processing and issue
resolution.
• Fostered strong client relationships with a positive and empathetic approach.
• Improved data management efficiency by 95% using HubSpot CRM.
• Managed 50+ daily customer interactions across multiple channels, resolving inquiries and
providing tailored support.
• Implemented a feedback system to enhance service quality and streamline processes.
• Designed and delivered training for new team members, increasing productivity and alignment.
• Supported sales efforts by identifying customer needs and upselling opportunities.
Administrative Assistant (Hybrid)
Mungail Agency
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Apr 2021 – Apr 2023
Managed scheduling of appointments, meetings, and events for executives and teams.
Handled phone calls, emails, and correspondence with professionalism and efficiency.
Designed and formatted documents, reports, and presentations.
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Coordinated travel arrangements, including flights, hotels, and transportation.
Created meeting agendas, took minutes, and ensured follow-up on action items.
Organized and maintained office files for easy access and workflow efficiency.
Improved team collaboration by implementing an internal communication system, reducing response
times.
EDUCATION
Chuwuemeka Odumegwu Ojukwu University, Nigeria.
BSc. Computer Science (2.1)
Sept 2018 – Oct 2022.
SKILLS
• CRM Management
• Lead Generation
• Email Marketing
• Project Management
• Data Management
• Workflow Optimization
• Sales Management
• Virtual Assistance
• Appointment Setting
• Email Organization
• Proficiency in Tools
• Business Development
• Client Relationship
Management
TECHNOLOGIES
• Freshdesk
• Intercom
• Salesforce
• Zendesk
• LiveChat
• HubSpot CRM
• Zoho Desk
• Google Workspace
• Microsoft Office Suite
• Trello
• Asana
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Reporting and
Documentation
Digital Marketing
Sales Software
Proficiency
Product/Service
Knowledge
Bookkeeping
Customer Service
Communication Skills
Active Listening
Conflict Resolution
Time Management
Organization Skills
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Adaptability
Empathy
Analytical Thinking
Critical Thinking
Interpersonal Skills
Decision-Making
Attention to Detail
Team Collaboration
Negotiation
Customer Rapport
Emotional Intelligence
Leadership
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Notion
ClickUp
Slack
Zoom
Calendly
Salesforce
Apollo.io
Pipedrive
Lemlist
Apollo.io
LeadScrape
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GetProspect
LinkedIn Sales
Navigator
GoHighLevel
Mailchimp
Klaviyo
Lemlist
ActiveCampaign
Monday.com
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CERTIFICATIONS
Fundamentals of Project Management
Alison: 2024
Virtual Assistant Professional (VAP)
Dexa: 2024
IT Support Certification
Digital Witch IT Support Community: 2024
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INTERESTS
• Strategic Planning
• Problem-Solving
• History
• Travelling.