Victoria Onwuchekwa

Victoria Onwuchekwa Address: Thomas Estate, Ajah, Lagos State. Mobile No: - Contact Email:-Sex: Female Language: English, Igbo CERTIFICATIONS • • • • • Google Cloud Certified - Professional Cloud Support Engineer Managing Difficult Customer (Udemy) Virtual Assistant (ALX) • • Fundamentals of Digital Marketing (Google) Voice Training with Confidence (Udemy) Managing People (YALI) Team work and collaboration (YALI) SKILLS Interpersonal Skills • Excellent Communication • Time management • Focused and goal-oriented • Multi-tasking Professional Skills • Virtual Assistant • Data Entry • Customer Support • Technical Sales • Application Support • • • • Empathetic Teamwork and Collaboration People management Open Minded • • • • • Problem Solving Communication Team Collaboration Sales Strategy Troubleshooting • • Relationship Building Proficiency in the Use of Office Suite e.g. Microsoft 365, Google suite WORK EXPERIENCE Customer Support Representative (Application Support) Codac Solutions, Ajah, Lagos • August 2023 - Present Provided timely and effective customer support via email, phone, and live chat, resolving technical issues and inquiries with professionalism and empathy. Collaborated closely with cross-functional teams to escalate and resolve complex customer issues, ensuring customer satisfaction and retention. Demonstrated strong communication and problem-solving skills to address customer concerns and optimize their experience with the company's products and services. • • Data Entry Clerk (Contract) Remote, TransPerfect, New York • • • • • November 2022- January 2023 Prepare, compile and sort documents for data entry. Check source documents for accuracy. Obtain further information for incomplete documents. Update data and delete unnecessary files. Combine and rearrange data from source documents where required. Tech Sales Representative iTech Solutions, Yaba, Lagos (NYSC) • • July 2022 - June 2023 Managed the full sales cycle, from prospecting to closing deals, achieving and exceeding sales targets consistently. Conducted product demonstrations and presentations to prospective clients, effectively communicating the value proposition of the company's software solutions. • • Built and maintained strong relationships with clients, providing ongoing support and ensuring their success with the software. Reviewed client needs and pitched relevant tech courses, effectively highlighting the value proposition and benefits to drive sales and revenue growth. Application Support Engineer DEF Mobile Apps, Ikeja Lagos • • • January 2021 - September 2022 Provided technical support and troubleshooting for mobile applications, diagnosing and resolving software issues to ensure optimal performance for end-users. Collaborated with the development team to identify and address bugs and usability issues, contributing to product improvements and enhancements. Documented and communicated technical solutions and best practices to internal teams and external stakeholders, facilitating knowledge sharing and problem resolution. PROFESSIONAL MEMBERSHIP • Computer Professionals of Nigeria (CPN) • Young Africa Leadership Initiative (YALI) • Nigeria Computer Society (NCS) • United Nations Volunteer (UNV) EDUCATION Bachelor in Technology (B. Tech) Computer Science Federal University of Technology, Owerri (FUTO) December 2019 INTEREST Customer Support | Virtual Assistant | Technical Support| Continuous Learning &Improvement