Victoria Onuoha

VICTORIA ONUOHA | VIRTUAL ASSISTANT | EXECUTIVE ASSISTANT-| Lagos, Nigeria | - | Linkedin PROFESSIONAL SUMMARY A highly organized and tech-savvy Executive Assistant with over 3 years of remote experience, I specialize in optimizing workflows and boosting productivity by managing executive calendars, emails, and travel arrangements. I have successfully supported senior executives, improving customer response times by 25% and streamlining operational tasks, leading to a 15% increase in team efficiency. Proactive and detail-oriented, I excel in managing confidential tasks and driving customer success through effective communication and follow-ups. CORE COMPETENCIES/SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Executive Calendar Management Customer Success and Support Project Management Email Management & Prioritization Travel Coordination Workflow Optimization Task Delegation & Execution Communication & Follow-ups Time Management Data Entry & Reporting Technology Proficiency (CRM tools, Google Suite, etc.) Confidential Task Handling RELEVANT EXPERIENCES VIRTUAL ASSISTANT October 2023 - February 2025 ABC Consulting / Remote ●​ Managed executive calendars and emails, ensuring seamless scheduling, reducing time conflicts by 20%. ●​ Coordinated international travel for executives, improving travel arrangements efficiency by 30%. ●​ Acted as the main point of contact for customer inquiries, enhancing customer satisfaction by providing timely and proactive responses. ●​ Tracked and managed customer follow-ups, resulting in a 15% increase in customer retention rates. ●​ Handled confidential projects and sensitive information with a high degree of trust and discretion, ensuring compliance with privacy regulations. EXECUTIVE ASSISTANT Feb 2021 - August 2023 CJ GRAND GROUP / Remote ●​ Streamlined workflows and introduced automation tools, reducing manual tasks by 40% and increasing productivity. ●​ Developed and implemented systems to organize communication, reducing email response time by 25%. ●​ Collaborated with cross-functional teams to ensure deadlines and deliverables were met, improving team collaboration efficiency. ●​ Created and maintained reports on customer feedback, identifying actionable insights that improved service delivery by 10%. ●​ Provided real-time administrative support to executives, enabling them to focus on strategic initiatives, leading to a 20% improvement in decision-making speed. EDUCATION Bachelor’s of Agriculture (B.Agric) |University of Ilorin Agriculture CERTIFICATIONS AND COURSES Virtual Assistant Skills Training – Remanda SkillUp Academy Microsoft Office: Excel, Word, and PowerPoint 2019 – Udemy Professional Diploma In Website Development And Search Engine Optimization Certification – Digital Marketing Skill Institute TOOLS Google Workspace-Microsoft Office Suite -Zoho CRM - Slack - Trello - Salesforce - Hootsuite- HubSpot Microsoft Teams- Calendly–Slack - Asana - Zoom – Notion– Dropbox- Monday.com- DocuSign Zapier -Zendesk - ClickUp - Expensify