Victoria Olusegun

I’m Victoria Olusegun, a dedicated Customer Service Representative and Appointment Setter with a passion for building meaningful client relationships and delivering exceptional service. Over the past few years, I’ve developed hands-on experience in BPO operations, outbound calling, and medical records management primarily for U.S.-based clients.

I take pride in being both results-driven and people-oriented. Whether it’s helping a customer understand their insurance policy, setting up appointments efficiently, or ensuring medical records are processed accurately, I always focus on creating a smooth and positive experience. My time at BrightPath Health Insurance Solutions helped me sharpen my communication and lead generation skills, while my current role at Outsource Global Technologies strengthened my ability to manage sensitive information with professionalism and full HIPAA compliance.

I’m comfortable working in fast-paced, remote environments and enjoy collaborating with diverse teams. Tools like Google Workspace, Salesforce, and other CRM platforms have become part of my daily routine I use them to stay organized, track progress, and make sure no client is left unattended.

What truly drives me is seeing the direct impact of my work when a client feels heard, supported, and satisfied. I believe great customer service is about empathy, patience, and consistency, and I strive to bring those qualities into every interaction.

Beyond work, I’m someone who values continuous learning and self-improvement. I often take online courses to strengthen my skills, whether in communication, compliance, or customer engagement. My background in Physics has also taught me analytical thinking and attention to detail, which I apply daily in my professional life.

In all, I see myself as more than just a representative. I’m a problem-solver, communicator, and advocate for customers. I’m always ready to learn, grow, and contribute to a team that values quality service and genuine human connection.