Victoria Olayode

Contact Phone - VICTORIA OLAYODE PROFESSIONAL SUMMARY Email - Location Dalemo, Ifako-Ijaye, Lagos 100283 LinkedIn https://www.linkedin.com/in/vi ctoria-olayode-56b864262/ SKILLS Good communication and collaboration skills Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven Loan Recovery Officer with expertise in tracking and recovering overdue loans while maintaining positive client relationships. Skilled in negotiating repayment plans, ensuring compliance, and minimizing defaults. Strong analytical and communication skills for effective debt recovery. Problem-solving Critical Thinking Dependable and Responsible Time management EXPERIENCE Customer Service Agent, 05/2015- 06/2018, PART-TIME Emmafelic Computer Institute, Sango, Ogun State Attention to detail Worked together with various departments to efficiently meet the needs of customers. Effectively prioritized and managed time to address numerous customer issues simultaneously. Demonstrated empathy and patience when handling customers who are frustrated or upset, ensuring a positive customer experience. Maintained accurate and detailed records of customer interactions, problems, and solutions for future reference. Proactively identified customer needs and provided appropriate solutions to enhance satisfaction. Leveraged problem-solving skills to quickly resolve customer complaints and escalate complex issues when necessary. Loan Recovery Officer, 01/2025 - 05/2025, FULL TIME Quark Financial Company, Ikeja, Lagos State Monitored and followed up on overdue loan payments to ensure timely recovery. Negotiated repayment plans with clients while maintaining positive customer relationships. Maintained accurate records of loan repayments and prepared reports on recovery progress. EDUCATION Bachelor's Degree in Agricultural Sciences 2018 - 2023 Ekiti State University - Ado-Ekiti, Ekiti State LANGUAGES English - Proficient Yoruba - Native