OKON VICTORIA OMARSHIA
Alhaji Yekini Street, Oshodi- Shogunle, Lagos State.
- /-PROFESSIONAL SUMMARY
Enthusiastic and Dedicated Health Education graduate with a sound academic background and relevant experience envisioning and creating business solutions. A great team player with a passion for learning and solving problems, a professional with history of meeting company goals utilizing consistent and organized practices, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Having a clear understanding of clients demand and how to placate an irate client in order to achieve brand promise of premium services. I serve wholeheartedly with an undiluted passion for integrity, objectivity, transparency, confidentiality, due professional care and creativity to gain valuable experience as well as enhance and improve the effectiveness of organizations governance.
ACCOMPLISHMENTS
Used Microsoft Excel to develop customer’s information that helped the company reduce errors in customer’s biodata.
Successfully identified and built a robust working environment.
Recognition for exceptional in supervisory, data entry and customer services.
SKILLS
Excellent problem-solving, analytical, swift attention to details and negotiation skills.
Perfect communication skills.
Proficient use of Microsoft Office Tools, and Business Analysis, with average knowledge of other related applications such as outlook.
Perfect communication skills.
Time management
Organization
Technical Skills:
Microsoft Office & Microsoft G suite
Google Suite,
Research skills
Problem-solving skills
Multitasking
Customer service & Attention to details
CRM Tools
Telemarketing
WORK HISTORY
Customer Support
Avetium Consult,Taiwo Koya Street, Illupeju Lagos.
June 2023 – Present
Use CRM tools to communicate with customers (Zohodesks and HUDOCC).
Submit weekly report on inbound and outbound calls.
Analyze and handle customer complaints with suitable problem solving skills.
Responsible for taking customers orders through the company’s website.
Monitor daily transactions with customers.
Track payments and records.
Assistant Teacher (NYSC)
Grenville Schools, Ikeja GRA Lagos.
March 2022 – September 2022
Impacted knowledge in cultural studies in the children.
Assisted the children on how to use Montessori materials.
Made use of smart board, flash cards and real-life objects to impact knowledge in the children.
Assisted the children in various sporting activities.
Monitored the communication book regularly to ensure it was well updated.
Submitted weekly report to the head teacher to keep track of the children’s progress in class.
Health Educator Intern
Ikeja Local Government, Ikeja Lagos.
February 2020 – August 2021
Addressed social determinants of health.
Helped patients navigate healthcare and social service systems.
Educated healthcare providers and stakeholders about community health needs.
Provided appropriate health education on topics related to chronic disease prevention, physical activity and nutrition.
Provided informal counseling, health screenings and referrals.
Customer Support
Kavwin Nigeria Ltd, Ikeja, Lagos State. April 2019 – January 2020
Kept an inventory of office supplies and ordering new materials as needed.
Maintained files.
Took online orders.
Took calls from customers and delivered messages.
Oversaw clerical tasks, such as sorting and sending mail.
Provided daily report on the number of orders taken.
EDUCATION
Delta State University, Abraka.
Bachelor of Science in Health Education, 2020
Class of Degree I Second Class Honors, Upper Division.
St Paul’s Comprehensive College, Ketu, Lagos.
Senior Secondary Certificate Examination 2013
CERTIFICATION AND LEADERSHIP EXPERIENCE
Citizenship and leadership training
Jobberman Financial Literacy Course
Accelerated Jobberman Soft Skills Training
REFEREE
Available on request
