Victoria Ogbonna

VICTORIA OGBONNA BENIN CITY, EDO STATE, NIGERIA-,- PROFESSIONAL SUMMARY Dedicated and results-driven Administrative professional with expertise in auditing, administrative support, and executive-level assistance. Proven track record of enhancing productivity, ensuring seamless operations, and driving business growth through: ● Efficient workflow implementation and daily operations management (25% increase in productivity). ● Expert issue resolution and solution provision for service-related queries (95% client satisfaction rate). ● Strategic relationship building and trend identification to meet evolving business needs (20% increase in patronage). ● Effective communication and problem-solving utilizing CRM tools, Microsoft Office Suite, and administrative support functions SKILLS ● ● ● ● ● Email Management Effective Communication Troubleshooting Data Entry Appointment Scheduling Picktime, Bookify) ● ● ● ● (Calendly, Risk Assessment and Management Google Workspace Microsoft Office Suite CRM Tools (Hubspot, Trello, Intercom, Freshdesk, Monday.com, Asana) WORK HISTORY 02/2024 - 07/2024 Administrative Quality Control and Quality Assurance Personnel Edo State Primary Health Care Development Agency ● Conducted internal audits and risk assessments, to ensure compliance with regulations and standards, to mitigate operational risks, thereby assuring informed strategic decisions and strengthening organizational oversight. ● Supported the company to ensure little or no lapses in service delivery by efficiently delivering training programs to enhance time management, patient experience, and satisfaction, and reduced errors and risks. ● Maintained prompt and effective communication in reporting quality issues to management and stakeholders, resulting in resource optimization, allocation, and utilization. ● Identified bottlenecks and lapses contributing to quality decline and developed customized action plans, as suited for each department/facility ● Identified bottlenecks and lapses contributing to quality decline and developed customized action plans, as suited for each department/facility in a bid to ensure maximum quality service delivery. 08/2023 - 01/2024 Career Break Due to Relocation and Settlement ● Took Courses on: 01/2022 – 08/2023 On-Demand IT Support Skills Digital Witch IT Technical Support Fundamentals Coursera DEI and Building an Empathetic Organization Udemy Business Development Udemy Sales Executive Brit Property Nigeria Limited (Real Estate) ● Actively sought and nurtured new business leads through focused research, networking events, and targeted marketing campaigns; assessed market penetration opportunities for a higher lead-to-client conversion rate; built lasting relationships with potential clients while developing firm partnerships to secure future growth prosperity. ● Capitalized on existing business relationships, market feedback, and industry expertise to develop tailored proposals, design and execute customized pitches, and effectively negotiate and close sales agreements, driving revenue growth and expanding business opportunities. ● Led customer issue resolution in strengths using root cause analysis to identify problems and solutions. Create and implement strategic process improvements to prevent repeat issues, remove bottlenecks, and ensure high customer satisfaction/engagement levels. ● Demonstrated exceptional customer service skills by efficiently handling a high volume of inquiries, maintaining impeccable professionalism, and delivering personalized support. Utilized in-depth product knowledge to provide accurate solutions, while actively listening and responding promptly to customer queries via phone and email. 01/2015 - 11/2021 Career Break Due to COVID and College Degree ● Took Courses on: Safety Response and First Aid Nigerian Red Cross Human Resource Management Dovilearn ● Volunteered with: Federal Medical Centre Social Worker(Intern) 03/2020 - 10/2020 Women’s Health and Action Research Centre Social Worker(Intern) Ministry of Women’s Affairs and Social Welfare Social Worker(Intern) Godsent Foundation Social Worker(Intern) Call Agent FOUR D ASSOCIATES (A Subsidiary of NCC) ● Received and assessed varied emergency calls, expertly categorizing and prioritizing them to facilitate swift and targeted responses, ensuring optimal allocation of resources and enhanced emergency management. ● Coordinated swift and accurate dispatch of distress calls to specialized response agencies, ensuring prompt and effective intervention, and maintaining seamless communication with emergency services. EDUCATION IN VIEW MSc. SOCIAL WORK UNIVERSITY OF BENIN - BENIN CITY, EDO STATE 2018 BSc. SOCIAL WORK UNIVERSITY OF BENIN - BENIN CITY, EDO STATE