Victoria Obioha

Victoria Obioha – GoHighLevel CRM & Workflow Automation Specialist Results-oriented CRM Automation Specialist with expertise in GoHighLevel and marketing automation platforms. Demonstrated success in designing and implementing custom CRM pipelines, high-converting sales funnels, and streamlined onboarding workflows that improve operational efficiency. Skilled at integrating systems via Zapier and Make.com, and creating insightful dashboards in Airtable and Monday.com to support data-driven decision-making. Experienced in serving diverse clients – including coaches, marketing agencies, real estate professionals, and local businesses – by delivering tailored automation solutions that enhance engagement and growth. Self-motivated and detail-oriented professional excelling in fully remote roles and thriving when managing projects independently. Known for strong organization and initiative, consistently taking ownership of tasks and collaborating with stakeholders to ensure timely project delivery. Adaptable and tech-savvy, continuously learning and applying new automation tools to solve complex business challenges. Core Skills • GoHighLevel CRM configuration & workflow design • Marketing automation integration (Zapier, Make.com) • Lead generation funnels & sales pipeline management • Data dashboards & reporting (Airtable, Monday.com) • Client onboarding and training • Automated client review-request workflows (via email/SMS) in GoHighLevel, enabling clients to collect customer testimonials and strengthen their online reputation • Remote team communication & collaboration • Proactive project management & ownership Professional Experience Becloud Services – CRM & Cloud Solutions Specialist -) • Implemented and optimized GoHighLevel CRM pipelines to improve lead qualification and conversion tracking • Designed and deployed automated workflows using Zapier and Make.com to integrate marketing channels and streamline data sync • Created dynamic dashboards and reports (Airtable, Monday.com) to provide real-time insights on sales metrics and client engagement • Led client onboarding processes, including system configuration and training, accelerating adoption of new tools • Supported a diverse client portfolio (coaches, agencies, real estate) with tailored CRM solutions aligned to each industry’s needs B2U Home Maintenance Services – CRM & Automation Coordinator -) • Configured GoHighLevel CRM and marketing automations to streamline service scheduling, client follow-ups, and lead management • Developed lead generation funnels and automated appointment reminders, boosting service bookings and customer satisfaction • Built customized reporting dashboards in Airtable and Monday.com to track job progress, sales metrics, and customer feedback • Trained staff on new CRM processes and tools, improving team adoption and communication • Owned end-to-end automation projects, providing regular updates and communications with stakeholders Education • Bachelor of Science in Biology, University of Port Harcourt Certifications • Digital Witch Academy – Certified Virtual Assistant & IT Specialist • HP LIFE – Business & Technology Skills Certifications • Asana – Certified Workflow Specialist • AWS – Sales Essentials Training Certification • Zapier – Certified Automation Specialist • Make.com – Certified Workflow Automation Professional • Witty Automation Academy – Certified Automation Specialist Tools / Tech Stack • GoHighLevel (CRM & marketing automation) • Zapier (workflow automation & integrations) • Make.com (API integrations & automation) • Airtable (database management & reporting) • Monday.com (project management & reporting)