Victoria Nzube Ezeh

VICTORIA NZUBE EZEH Jos, Nigeria |- |- Professional Summary Versatile, detail-oriented Virtual Assistant and customer service professional with about 5 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in Email Marketing and bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skills Virtual Assistance Email Marketing Social media management Customer Service Customer relations and communications Business correspondence Data entry Project Management Research skills Knowledge of CRM tools Calendar Management Graphic Design MS Office Suite Schedule Management Google Analytics Time management Administrative support Work History Virtual Assistant 03/2022 to Current 07/2023 Incify.co Provides exceptional virtual administrative support and customer service to global businesses across diverse industries by skillfully maintaining and handling clients to drive revenue and increase retention. Uses pitch box to Inspect and personalize sites and send emails Organizes and manages team tasks, assigns contents to writers using trello and asana, while tracking progress to ensure we meet and exceed the company target. Acts as customer service liaison between clients and owner to facilitate effective communications, manage CRM input, and exports. Research topics and events to support client's work agenda and projects. Manages electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information. Executive Assistant to the CEO 02/2020 to 03/2022 Satellite Enterprise Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation. Updated spreadsheets and created presentations to support executives and boost team productivity. Screened over 30 calls and emails daily and responded accordingly to support executive correspondence. Contributed to smooth business operations by planning and organizing meetings and conferences. Organized and coordinated conferences and monthly meetings. Coordinate several workflow while supervising 9 support staff members to ensure no downtime. Email Marketing Specialist 01/2020 to 02/2022 Artillery International Managed the email marketing strategies for the company ranging from planning, email creatives & content, audience segmentation, testing, deployment, delivery and reporting of metrics. Analyzed email campaign results including the audience, offers, creative, deliverability, open rates, click through rates and conversion. Generated daily, weekly, monthly, and quarterly performance reports, including the ability to recognize and troubleshoot data anomalies. Implemented audience segmentation strategies which helped to improve engagement rate by 6%. Partnered with affiliate product groups to design and execute targeted email campaigns, generating on average of 15 million emails per month. Created customized marketing materials to increase product awareness. Virtual Assistant 01/2020 to 02/2021 Intex Vent Delivered high-quality customer service via email support platform ensuring top level service to continue corporate growth. Maintained a detailed calendar to coordinate schedules and appointments. Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information. Coordinated Skype, Google meet and zoom calls across multiple time zones, invited guests and disseminated agendas to management team and clients. Conferred with customers by telephone, chat or email to provide information. Data Entry Assistant 01/2019 to 12/2020 Vic Tee International Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports. Prepared and verified documentation and responded to customers, processed and audited sales registers Data Entry Clerk 09/2018 to 12/2019 Infinity Co Accurately handled data entry for 1000+ clients into company-based software. Performed data entry for all invoices,mailings, and POS transactions. Entered all customer orders and shipping/tracking records with over accuracy. Used Quickbooks and 10-Key typing to enter invoiced and receipts. Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them. Customer Service Representative 01/2016 to 08/2018 De Royale Handled 50+ calls with requests ranging from signing up new customers, retrieving their data, presenting relevant product information, and canceling services. Offered advice and assistance to customers, paying attention to special needs or wants. Answered product and service questions, suggesting other offerings to attract potential customers. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Updated account information to maintain customer records. Education B.Sc/Ed: Chemistry Education University of Jos - Plateau State Trainings and Certifications Coursera: Customer Service Fundamental Technical Support fundamental ALX Africa: Virtual Assistance LinkedIn- 12/2019 Customer Support Management Customer Service(Call control strategies) Building Rapport with customer Editing and Proofreading made simple Great Learning Academy: Communication Management