Victoria Nwankwo

NWANKWO TOCHI VICTORIA Plot 13, 293 Holyghost Church Saburi, Deidei Abuja. E-mail:-Phone No:- SUMMARY Flexible, organized, efficient and caring customer service professional with +2 years of experience in cold calling/appointment setting and customer service. With proven ability to assist customers in resolving issues relating to the products and services, handling complaints, and solving problems, to achieve excellent customer satisfaction, meeting target goals, and buying experience. Demonstrates exceptional communication. Skills: ● ● ● ● ● ● ● ● ● ● ● ● ● Excellent Communication and Listening skill. Customer service Cold Calling Scheduling/Appointment Setter Microsoft Office Problem Solving Sales Customer Relationship Rapport Building Chat/ Email Support Ability to work independently and as a team Time management Adaptability WORK EXPERIENCE Premier Producers Group (Remote) Marion, Indiana United State of America January 2024-December 2024 Job Title-Cold Caller (Remote) ACHIEVEMENTS:  Conducted outbound calls to potential customers to introduce the available plans, generating new leads and opportunities  Made use of the scripts and sales techniques to engage prospects  Built rapport with potential clients to understand their needs and evaluate their interest  Handled objections professionally, addressing customer concerns to move them through the sales process.  Received inbound calls to effectively communicate and promote the services offered by the company  Established sustainable relationship with customers through interactive communication REDFIN COMPANY (Remote) ILLINOIS, UNITED STATE FEBRUARY 2023- NOVEMBER 2023 APPOINTMENT SETTER ACHIEVEMENTS  Initiated client outreach via phone and email to qualify leads and assess their level of interest  Scheduled meetings between real estate agents and potential clients, ensuring alignment with agent availability and client preferences.  Coordinated appointments and property showings, ensuring smooth communication between clients, agents, and property owners.  Provided prospective clients with detailed information about the properties and addressed their inquiries.  Assisted in managing agents calendar, confirming bookings, and rescheduling when necessary.  Handled incoming inquiries from potential buyers, sellers, and tenants, ensuring prompt and professional responses. Marine & Offshore Compliance Consultants Limited Port Harcourt, Rivers State/London United kingdom. (Onsite/Remote) July2020 – December 2021 Job Title- Customer Service Representative ACHIEVEMENTS: ● Served as the primary point of administrative contact and liaison with individuals and other organizations, through direct communication, mail and over the phone. ● Prepared detailed reports and other materials for jobs done on vessels. ● Coordinated and scheduled meetings, travels and appointments. ● Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. ● Prepared invoices issued to clients ● Ensured accurate record-keeping with diligent data entry and database management for vital company information. ● Handled other clerical duties such as: photocopying, scanning and printing. Unique Trees Law Firm, Owerri, Imo State. Feb 2017- Dec 2018 Job Title- Customer Service Representative/Secretary ACHIEVEMENTS ● Ensured that Court proceedings were prepared, filed and served to other parties as and when due. ● ● ● ● Treated incoming and outgoing mails Handled Client’s Inquiries Made and Received Official Calls Created and maintained Schedules for Lawyers Ipole/Iloro Comprehensive Grammar School, Ekiti State. Nov. 2015 - Oct 2016 Job Title-Computer Studies Teacher (NYSC) ACHIEVEMENTS ● ● ● ● ● Tutored Computer Studies for Jss1-Jss3 Ensured the students participated in every class activities. Motivated and Encouraged the students to progress in their studies. Enforced regulations concerning students conduct and discipline. Took part in other additional responsibilities. Unilever Company Ltd (Purit), Port-Harcourt River State. April 2014- October 2015 Job Title-Sales Representative ACHIEVEMENTS ● Presented, promoted and sold products to existing and prospective customers. ● Established and maintained positive business and customer relationship. ● Expedite the resolution of customers’ problems and complaints to maximize satisfaction. ● Achieved sales targets and deadlines with excellence. ● Provided management with precise reports on customers needs, problems, interests and competitive activities. ● Sent reports on sales made and quantities of product in stock weekly to the management. White Paper Company, Imo State. April 2012 - September 2012 Job Title-Industrial Trainee ACHIEVEMENTS ● Conducted interviews for Clients ● Handled the Software installation and maintenance ● Worked with Microsoft Office. E.g. Microsoft word and Corel draw EDUCATION B. Sc. (Hons) Computer Science Madonna University Okija, Anambra State-