Victoria Nwafor

Victoria Nwafor Administrative & Virtual Assistant Ebonyi, Nigeria |-| - https://www.linkedin.com/in/victoria-nwafor Professional Summary Detail-oriented Virtual Assistant with administrative support, customer service, and project management expertise. Skilled in email management, calendar scheduling, data entry, and client communication, utilizing tools like Google Workspace, Asana, Trello, and CRM software (HubSpot, Freshdesk, Intercom). Known for confidentiality, time management, and a proactive approach to problem-solving. Core Skills & Tools • • • • Administrative & Customer Support: Email & calendar management, appointment scheduling, file organization, and CRM tools (HubSpot, Freshdesk). Project & Task Management: Trello, Asana, ClickUp, Slack, Zoom, Skype. Technical Proficiency: Google Workspace, Microsoft Office Suite. Soft Skills: Time management, problem-solving, adaptability, confidentiality, attention to detail Work Experience St. Sen Solicitors | Office Assistant (June 2024 – November 2024) Abakaliki, Nigeria • • • • Managed client appointment scheduling, ensuring smooth coordination. Served as the first point of contact, providing professional and courteous assistance. Responded promptly to emails and case inquiries, ensuring effective client communication. Organized and maintained digital and physical case files for easy retrieval. Emyraglitz | Virtual Assistant (January 2024 – April 2024) Lagos, Nigeria (Remote) • • • Provided customer support via phone, email, and live chat, efficiently resolving inquiries. Managed executive schedules, including email and calendar organization. Assisted with data entry, client follow-ups, and document handling. Education & Certifications • • • LL.B in Law | Ebonyi State University (2024) Virtual Assistant Certification | ALX (2024) Basic IT Support | Digital Witch (Ongoing) Reference Available on Request