Lagos, Nigeria
--www.linkedin.com/in/victoriabassey-10812a1b3
VICTORIA
BASSEY
Tech savvy dedicated and hardworking virtual assistant with over five (5) years of experience in office
administration, executive support, customer service and project management in different organizations.
Able to work with less supervision, meet strict deadlines, manage operations, and assist in overall
running of your business.
Skills
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Project management
Time management
Data analysis
Customer relationship management
Event coordination
Email management
Executive support
Budget and expense reports
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Multi- tasking
Professional confidentiality
Organizational skills
Emotional intelligence
Strategic and critical thinking
Negotiation skills
Customer service
Experience
DECEMBER 2021 – PRESENT
ADMINISTRATIVE/INVENTORY MANAGER / GRACE
DRUGS AND HEALTHCARE LTD
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Manage a team of 5 to complete monthly physical stock counts of over 1 million units of
products across 8 warehouses.
Supervise expenditures and disburse funds for office expenses.
Ensure compliance with FIFO to make sure all short dated / near date products are sold out first
to avoid waste.
Oversee the receipt of 1500 units of products from manufacturer recording a 99% damage
reduction.
Negotiated with logistic vendor and got a 20% price reduction on services provided.
Collaborate closely with the CEO, who works remotely offering executive and administrative
support.
Manage all office operations and ensure all logistics run smoothly.
Create and manage monthly operational budget, analyze expense reports resulting in 20%
annual cost reduction.
Carry out market surveys for 10 products on a weekly basis, analyze the trend in price change
and generate reports.
FEBUARY 2021 – NOVEMBER 2021
FRONT DESK OFFICER/ CLEARVIEW HOSPITAL LTD
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Provided excellent customer service and maintained exceptional patient relations and
confidentiality.
Checked in/out, registered, and scheduled patients in company’s database management system.
Verified insurance eligibility and coordinated appointments for fee sliding patients.
Accurately billed and received patient payments, maintained records of financial transactions.
Responded promptly to all incoming calls from patients and clients and attend to all enquiries.
Managed the medical director’s calendar and handled all admin related issues.
JANUARY 2017 – DECEMBER 2018
RECEPTIONIST/ NESVILLE HOTEL AND SUITES
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Responsible for Receiving guests and registered them into the company’s database.
Confirmed guest bookings and checked them into their preferred room.
Answered an average of 20 calls per day attending to clients and enquires.
Prepared bills and received payments.
Scheduled and confirmed appointments and maintained events calendars.
FEBUARY 2016 – NOVEMBER 2016
EXECUTIVE ASSISTANT / ISAMO PAINTS NIG. LTD
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Created and prepared quotations for contracts for the CEO.
Managed the CEO’S emails and correspondence.
Scheduled appointments and meetings for management staff.
Responded to all client enquires on behalf of the CEO.
SEPTEMBER 2014 – DECEMBER 2015
HMO/BILLING OFFICER / MAY HOSPITAL LTD
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Organized and collated patients claim and send to their insurance company for payments.
Responded to emails and enquires on behalf of the HMO manager.
Took minutes of management meetings and sent out correspondence.
Verified insurance eligibility and coordinated appointments for fee sliding patients.
Maintained patients and invoice files by entering and adjusting data.
Education
in-view
LEVEL 7 DIPLOMA, OFFICE ADMINISTRATION/OFFICE SKILLS/
CERTIFICATIONS FOR PROFESSIONAL DEVELOPMENT, online.
JANUARY 2022
MANAGEMENT SKILLS / CERTIFICATIONS FOR PROFESSIONAL DEVELOPMENT, online.
JANUARY 2021
BACHELOR OF SCIENCE, MICROBIOLOGY / CROSS RIVER UNIVERSITY
OF SCIENCE AND TECHNOLOGY, CALABAR.
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