Victoria Maina

victoria wambui CUSTOMER SERVICE|| SOCIAL MEDIA MANAGEMENT|| VIRTUAL ASSISTANT-- ABOUT ME Hi! I’m Victoria, a bubbly and people-driven customer support professional with 3+ years of experience in delivering excellent service via email, chat, and phone. I thrive on solving problems, creating smooth customer experiences, and making clients feel genuinely heard and supported. If you’re looking for someone who brings both empathy and efficiency, I’ve got you covered. WHY HIRE ME? Strong Communication Skills — I communicate clearly and professionally, handling customer inquiries and issues with patience and empathy. Efficient Administrative Support — I am highly organized, detail-oriented, and able to manage multiple tasks and deadlines accurately. ProblemSolving Mindset — I resolve issues quickly and effectively, always focused on positive outcomes for the customer and the company. Positive and Professional Attitude — I bring a can-do approach and maintain a calm, helpful presence even in high-pressure situations. Team Player & SelfStarter — I work well independently or with a team, taking initiative and adding value wherever needed. Committed to Helping Businesses Succeed — My goal is to support smooth operations and contribute to great customer experiences every day. EXPERTISE Customer Service Email and customer support Inbox and ticket management Order processing and follow up Escalation Handling Returns/Refund coordination support perfomance reporting complaint Resolution CRM/Daata Entry and customer notes updating Basic Admin support(scheduling,form filing) customer satisfaction surveys facebook page or messenger support TOOLS I USE CUSTOMER SERVICE TIDIO GORGIAS CRISP CLOUDTALK EXCEL SOCIAL MEDIA MANAGEMENT CAPCUT LATER META BUSINESS SUITE BUFFER GOOGLE DRIVE NOTION VIRTUAL ASSISTANCE TOOLS GMAIL SLACK TRELLO GOOGLE CALENDAR GoogleSheet CALENDLY WORK SAMPLES Zoho Google calendar Zendesk Ticketing Email Chat CLIENT’S REVIEW Let’s connect Email - Contact -