Victoria Kalingasan

I have experience in Customer Service, Admin Assistant, Workforce Analyst and Team Leader.

Some of the skills I developed include:

·        Highly organized with strong attention to details

·        Intraday, scheduling., Workforce Management.

·        Proficient in MS Word, PowerPoint and Excel, Pivot, Visual Basic, Macro

·        Strong computer, communication, interpersonal and analytical skills.

·        Experience in Microsoft Excel Reporting and data analysis.

·        Aspect WFM, Avaya CMS, IEX Totalview, RTA, Icare, Citrix navigation

·        Experience in handling a team and coaching.

·        Proactive communication skills, can work with minimal supervision. 

·        Has the ability to quickly learn new products, reporting technologies and tools. 

·        Punctual, accurate and driven by deadlines. 

·        Capable of setting a positive tone within the team and work environment

·        Creativity and expertise in the tools to make recommendations to Operations but does not allow for input on measures or operational processes.

·        Manually extract data from different client and internal tools and created data files as being used for presentation of agents/clients metrics.

·        Provide floor management direction through face-to-face communications, phone, and messaging applications