Victoria Johnson

I am a reliable and customer-focused Customer Service Representative with hands-on experience delivering high-quality support in fast-paced, remote-friendly environments. I take pride in being the go-to person for customers who need help, guidance, or a listening ear. Over the course of my career, I have built strong skills in communication, problem-solving, and time management — all essential for delivering consistent service excellence.

My experience includes handling customer inquiries via phone, email, and live chat, resolving complaints, processing orders, and providing product or service information with accuracy and care. I’ve worked with CRM platforms like Zoho CRM plus Salesforce Essential and HubSpots, as well as internal ticketing systems, ensuring every customer interaction is logged, tracked, and followed up on time. I adapt quickly to new tools and workflows, which allows me to be productive from day one.

One of my greatest strengths is active listening. I take the time to understand each customer’s unique situation before offering a solution. This approach helps me resolve issues faster and with greater satisfaction. I remain calm and professional, even in difficult situations, and I focus on turning negative experiences into positive outcomes.

I am detail-oriented and organized, which helps me manage high volumes of requests without missing deadlines or making errors. I follow procedures closely, maintain accurate records, and always aim to exceed performance targets. I’ve consistently met or surpassed KPIs related to response time, resolution rate, and customer satisfaction.

Working remotely has taught me discipline and accountability. I manage my time effectively, stay focused, and communicate proactively with team leads. I value transparency and responsibility which is why I appreciate Hubstaff’s approach to remote work and productivity tracking.

I am self-motivated, eager to learn, and committed to growing in the customer service field. Whether supporting a small business or a global team, I bring patience, professionalism, and a genuine desire to help others.

I’m ready to contribute my skills to a team that values quality service, clear communication, and continuous improvement