Victoria Ikenwe

My PORTFOLIO PORTFOLIO By VICTORIA IKENWE ABOUT ME VISION PERSONAL SKILLS LIST OF CONTENTS EDUCATION WORK EXPERIENCE PROJECT PORTFOLIO CONTACT introducing ABOUT ME I am a forward-thinking, dynamic professional with a fervent dedication to customer support excellence and administrative virtual assistance. Driven by a relentless pursuit of organization and efficiency, I excel in optimizing workflows and elevating productivity. My passion lies in crafting unparalleled client experiences, where seamless efficiency meets unparalleled innovation. MY VISION My vision is to revolutionize the way businesses operate by implementing cutting-edge strategies and technologies to streamline processes, exceed expectations, and drive unparalleled success. I aspire to create a future where efficiency, innovation, and dedication converge to elevate customer experiences and propel organizations to new heights of excellence. personal SKILLS I excel in communication, problemsolving, and organization, ensuring seamless interactions and efficient task management. With a keen eye for detail and a passion for excellence, I thrive in delivering exceptional customer service and driving projects to success. Proactive Customer Support General Virtual Assistant Administrative Assistant Document Management Travel Itinerary Canva Figma Lead Generation Data Entry Zendesk CRM Slack Software Calendar Management Email Management Appointment Setting Microsoft Excel Appointment Scheduling I have mastery of these TOOLS Salesforce CRM Writesonic ChatGPT Rytr Canva Figma Jira Monday.com Mailchimp Quickbooks & Zero Notion & Clickup Trello Zendesk Zoom Slack Microsoft Office Google Workspace Google Meet Freshdesk Intercom Calendly Zapier Calendly Dropbox Evernote Grammarly Basecamp LiveChat Software Microsoft Excel EDUCATION Armed with a Higher National Diploma (HND) in accounting, coupled with my various certifiication, I have a solid educational foundation that enables me to understand complex tasks and execute them with precision. My learning journey has equipped me with the tools to excel as a virtual assistant , & customer support. 2013 - 2018 • Auchi Polytechnic, Auchi, Edo State (HND) Accounting project PORTFOLIO >>>>>>> TOOLS SERVICES I OFFERED Customer Support & Service – Provide professional support via email, chat, and phone, ensuring customer satisfaction. Virtual Assistance – Manage emails, calendars, data entry, and appointments to streamline operations. CRM Management & Automation – Set up, customize, and automate CRM tools to improve customer interactions. Lead Generation & Outreach – Research and generate leads, handling outreach via email and LinkedIn. Data Entry & Organization – Accurately input, organize, and maintain data for efficient business operations. RESOLVING CLIENT ISSUES ON ZOHO CRM INTERCOM CRM FOR PROBLEM SOLVING I USE LIVECHAT FOR REAL TIME PROBLEM SOLVING CUSTOMER SUPPORT: ZENDESK CRM PROJECT MANAGEMENT INBOX MANAGEMENT AND CORRESPONDENCE CALENDAR MANAGEMENT AND SCHEDULING APPOINTMENT SETTING WITH CALENDLY TRAVEL ITINERARY LEAD GENERATION RESEARCH AND PRESENTATION SOCIAL MEDIA MANAGEMENT MAILCHIMP EMAIL MARKETING WHY CHOOSE ME • I am dedicated to exceeding expectations by delivering personalized solutions tailored to your needs. • With expertise in customer support tools, CRM systems, IT troubleshooting, and project management, I efficiently handle diverse tasks. • I am proactive, communicative, and committed to de8livering outstanding results with reliability and professionalism. • I simplify complex information, ensuring clear and effective communication for both technical and non-technical audiences. • My goal is to enhance client satisfaction and build long-term, successful partnerships. WORK WITH ME Looking for a reliable Virtual Assistant and Customer Support professional? I’m here to help streamline your tasks, enhance customer satisfaction, and keep your business running smoothly. Let’s collaborate to achieve your goals efficiently! Get in touch today and let’s get started!