Victoria Ikenwe

Hello and welcome to my profile! 😊

I’m Victoria Ikenwe, a highly skilled Customer Support Specialist, Virtual Assistant, and Sales Strategist with over 4 years of experience helping businesses deliver seamless customer experiences, strengthen client relationships, and achieve consistent sales growth.

My mission is simple, to help you retain customers, improve efficiency, and drive revenue through excellent support and smart systems management. I combine people-centered communication with data-driven strategies to help your business scale confidently.

Whether you need someone to handle customer communication, manage CRM data, support your sales pipeline, or organize daily operations, I’m here to provide professional, reliable, and results-driven assistance.

What I Offer

Customer Support & Success

• Managing customer inquiries via email, chat, and phone with empathy and efficiency
• Handling escalations, troubleshooting, and post-sales support
• Creating support documentation, FAQs, and response templates
• Maintaining accurate records in CRM systems

Virtual & Administrative Assistance

• Calendar and schedule management (Google Calendar, Calendly, Picktime)
• Inbox and data management
• Document preparation and reporting
• Team coordination and task tracking (Asana, ClickUp, Trello, Jira)

Sales Support & Lead Generation

• Researching and qualifying potential leads using Apollo.io, Lemlist, and Pipedrive
• Managing CRM pipelines and tracking outreach progress
• Assisting with outbound campaigns, email follow-ups, and appointment setting
• Supporting account executives to close more deals

Email Marketing & CRM Management

• Setting up and managing campaigns on Mailchimp and Constant Contact
• Maintaining CRM hygiene and segmentation
• Monitoring analytics and optimizing campaigns for better engagement

Key Achievements

• Increased customer satisfaction and retention by 30% through personalized support and proactive follow-ups
• Boosted sales growth by 40% by refining customer communication processes and optimizing CRM usage
• Reduced average response times by 25% through structured support workflows
• Supported multiple remote teams, ensuring seamless collaboration and timely delivery of daily tasks

Core Skills & Strengths

• Excellent written and verbal communication
• Strong empathy, patience, and active listening
• Problem-solving and conflict resolution
• Time management and multitasking
• Data organization and CRM maintenance
• Sales pipeline support and customer onboarding
• Adaptability to fast-paced, remote environments

Tools & Platforms I Excel In

CRM Tools: Freshdesk, Zendesk, Intercom, HubSpot

Lead Generation: Apollo.io, Lemlist, Pipedrive

Scheduling Tools: Calendly, Google Calendar, Picktime

Email Marketing: Mailchimp, Constant Contact

Project Management: Asana, Trello, ClickUp, Jira

Communication Tools: Slack, Zoom, Microsoft Teams, Gmail

Why Work With Me

I’m not just here to complete tasks, I’m here to help your business grow.

I understand how crucial it is to keep customers happy while maintaining smooth operations behind the scenes. My approach blends professionalism, empathy, and strategic thinking to deliver consistent, measurable results.

Clients appreciate my reliability, attention to detail, and proactive attitude. When I take on a project, I treat it as my own, ensuring that every customer interaction and internal process reflects your company’s quality and values.

Let’s work together to enhance your customer experience, strengthen your operations, and boost your overall productivity.

Availability & Communication:

I’m available for long-term remote roles and open to both part-time and full-time opportunities.

You can expect quick responses, consistent communication, and high-quality output.

Hourly Rate:

Flexible and based on project scope, I’m open to discussing rates that align with your budget and expectations while ensuring top-quality service.