Victoria Ikenwe

Hello, and welcome to my profile! 😊

I’m Victoria, a highly skilled Customer Support Specialist and Sales Strategist with a proven track record of driving business growth through exceptional customer relationship management and innovative sales strategies. If you’re looking to increase customer satisfaction, retention, and revenue, you’re in the right place!

🔹 Proven Results:

I’ve successfully increased customer satisfaction and retention by 30% and driven sales growth by 40% through the development of efficient customer support processes and tailored sales strategies.

🔹 How did I achieve this?

My educational background in Accounting has given me a strong foundation in financial analysis, budgeting, forecasting, and pricing strategies. This allows me to make data-driven decisions that directly impact sales performance and customer experience.

🔹 What experience do I bring?

With over 4 years of professional experience, I have honed my expertise in:

• Resolving customer concerns and issues with a focus on empathy and professionalism
• Driving high-volume sales through strategic outreach
• Managing customer relationships to enhance loyalty and satisfaction

My experience spans across Telemarketing, Email Marketing, Cold Calling, Lead Generation, Appointment Setting, and more. I thrive in fast-paced environments where problem-solving and building strong customer connections are key.

🔹 My Skillset:

In addition to my technical expertise, I excel in soft skills that drive success in customer support and sales:

• Communication & Active Listening
• Problem-Solving & Negotiation
• Attention to Detail & Empathy
• Teamwork & Adaptability

🔹 Tools I Excel In:

I have hands-on proficiency with leading tools in the industry, including:

• CRM Tools: Freshdesk, Zendesk, Intercom, HubSpot
• Lead Generation Tools: Apollo.io, Lemlist, Pipedrive
• Appointment Setting Tools: Calendly, Google Calendar, Picktime
• Email Marketing Tools: Mailchimp, Constant Contact

🔹 Why Work With Me?

I’m passionate about delivering excellence in customer service, with a drive to not only meet but exceed expectations. My experience, combined with my commitment to client satisfaction, means I can help your business build lasting relationships with customers while boosting sales.

Let’s work together to enhance your customer experience and sales growth. Feel free to send me a DM so we can discuss how I can add value to your business/team and help it thrive! 🌟