Victoria Ihemmadu

VICTORIA IHEMMADU Email:-| Phone:- | Victoria Ihemmadu| LinkedIn: www.linkedin.com/in/victoria-ihemmadu-8b61631bb VIRTUAL ASSISTANT Highly motivated and organized individual with a strong desire to excel as a virtual assistant and customer support. Eager to leverage excellent communication, customer service, and administrative skills to provide exceptional support to busy professionals and entrepreneurs. CORE COMPETENCIES Email Management | Calendar Management | Scheduling | Project Management | Lead Generation | Social Media Tools | Paid Media Campaigns | Data Entry | Online Research SKILLS * Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides), Asana, Apollo, Getprospect, Trello, Hootsuite. * Communication Skills: Excellent written and verbal communication skills with strong interpersonal abilities. * Organizational Skills: Highly organized and detail-oriented with the ability to prioritize tasks and manage time effectively. * Customer Service Skills: Proven ability to provide exceptional customer service, build rapport, and resolve issues efficiently. * Additional Skills: social media management, data entry, and content creation PROFESSIONAL EXPERIENCE Paddysco Sports Academy -Victoria Ihemmadu, Virtual Assistant (remote) Oct. 2023 - Feb 2024 ● Provided remote administrative, technical, and creative assistance to clients across various industries. ● Managed calendars, scheduled appointments, and booked travel arrangements. ● Composed and responded to emails and inquiries in a professional and timely manner. ● Created and maintained spreadsheets, presentations, and documents using Microsoft Office Suite. ● Conducted research online to gather information and complete tasks as instructed. ● Maintained a professional and organized virtual workspace using project management tools Asana, Google calendar . ● Contributed and assisted in creating and posting contents on social media platforms Global Tech Promoters - Victoria Ihemmadu, Data Entry Administraton (remote) Feb. 2023– March 2023 ● inputted, updated, and managed data in the spreadsheets. ● Verified data and ensured the accuracy of data by comparing it to source documents and correcting any errors. ● Organized and maintained data, including creating new records, updating existing entries, and deleting outdated information. ● Monitored data quality and identifying any inconsistencies or errors. ● Assisted in managing and organizing databases, including indexing and categorizing data for easy retrieval and analysis. ● Strictly Adhered to data security and confidentiality protocols to protect sensitive information. ● Generated reports on data entry activities and data quality. Adefunkee Luxury Saloon - Victoria Ihemmadu, Retail Assistant Jan 2022 – Aug. 2022 ● Assisted customers with product selection, provided detailed information about souvenirs, and ensured a positive shopping experience. ● Maintained a clean and organized store environment, restocked shelves, and prepared displays. ● Processed customer transactions efficiently using a point-of-sale system. ● Managed inventory by tracking stock levels, identifying low stock, and assisting with reordering. ● Handled customer inquiries and complaints professionally, striving for high customer satisfaction. ● Provided excellent customer service, exceeding sales targets by 20% EDUCATION & CERTIFICATIONS University of Nigeria Nsukka - Business Education/Administration Short Term Rental Academy - Airbnb co-host, Virtual assistant CERTIFICATIONS: Bachelor Degree (B.sc) - Business Administration Certificate of Completion - Airbnb Co-host/Virtual Assistant