VICTORIA GANDANZARA
REMOTE VIRTUAL ADMINISTRATIVE ASSISTANT
TIME ZONE: CAT( CENTRAL AFRICA TIME )
PROFILE
SKILLS
Scheduling and Client
Management
Calendar & Email
Management
Document Preparation
& Template Design
Recruitment &
Onboarding Support
Digital Filing &
Information
Management
Project Coordination
Social Media & Email
Marketing Support
DIGITAL SKILLS
Canva
A proactive and detail‑oriented Virtual Assistant with 3+ years of experience
providing high-level administrative, operational, and project support to
international teams. Skilled in managing calendars, coordinating workflows,
streamlining communication, and maintaining organized digital systems. Known for
working independently, adapting quickly to new tools, and delivering polished,
accurate work.
WORK EXPERIENCE
Remote Virtual Administrative Assistant | Rhema
Healthcare Solutions(Australia)
NOV 2022 - PRESENT
Manage daily administrative operations, including inbox oversight,
professional correspondence and task prioritization.
Draft service agreements and ensure documentation is compliant and
client‑ready.
Schedule appointments for the nursing team, ensuring timely reminders ,
updates, and client follow up.
Served as the initial liaison for healthcare training requests, delivering
timely responses, tailored quotations, and well‑organised training
documentation for clients.
Create and customize templates for routine communication and
documentation.
Streamlined clinical report preparation by reformatting, proofreading,
and coordinating secure distribution to Healthcare Coordinators,
improving turnaround times and documentation quality.
Contributed to successful external audits by coordinating and organising
all relevant documentation, ensuring accuracy, completeness, and
alignment with Practice Standards.
Organize and maintain digital records through SharePoint, ensuring
confidentiality and easy retrieval.
Support recruitment and onboarding processes for new team members.
Remote Virtual Administrator (Part‑Time) | G100 Insurance Risk,
Taxation & Incentives Wing (Zimbabwe)
DEC 2023 - DEC 2024
Microsoft Office
SharePoint
Proficient in CRM& care
management platforms
Supported network growth through email marketing and social media
coordination.
Drafted high‑quality proposals for funding and investment opportunities.
Maintained strong professional relationships across the network.
Provided back‑end administrative support to the Global Chair.
Coordinated member integration and follow‑up with the Director
General.
Managed documentation, including reports, meeting minutes, and
presentations via Google Drive.
LANGUAGES
English (Fluent)
REFERENCES
Remote Virtual Administrative & Project Coordinator | Theia
International E.V (India)
JAN 2020 - DEC 2020
Managed a project budget of INR 60,000 for youth capacity‑building initiatives.
Engaged community stakeholders and partner organizations to support
program growth.
Organized and facilitated virtual meetings via Google Meet, Zoom, and Skype.
Improved information management by restructuring record‑keeping
systems using Trello, reducing retrieval time.
Available Upon Request
Medical Receptionist & Cashier — Arundel MediClinic (Baines Imaging
Group Zimbabwe)
JAN 2019 - JUL 2019
Accurately collected patient information and personal details, ensuring data
integrity and a seamless registration process.
Prepared and organised patient folders, maintaining up‑to-date records for new
and returning patients using Excel spreadsheets.
Verified and compiled medical records and documentation required for
diagnosis, billing, and claims processing.
Reviewed clinical information such as admissions, diagnosis types, and
treatments provided to support accurate reporting.
Maintained strict patient confidentiality and delivered professional,
compassionate service to patients and colleagues.
Scheduled doctors’ appointments efficiently, managing calendars and
coordinating patient flow to minimise delays.
Processed billing for hospital and emergency services with accuracy and
attention to detail.
Handled patient account inquiries, payments, and daily cash transactions,
including monitoring currency exchange rates.
Maintained patient cash records and reconciled daily financial reports for the
accounts department using Excel.
Served as the primary point of contact for incoming calls, responding to
inquiries and resolving concerns promptly.
