Victoria Foley

VICTORIA FOLEY 136 High Street, Closter, NJ -- CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT Highly motivated, solutions focused professional with extensive experience looking to transition my skills into a medical office position with a progressive organization where my knowledge and expertise can be utilized to contribute to a successful team. SUMMARY OF QUALIFICATIONS Twenty-two years’ experience in retail sales. Excellent interpersonal and communication skills Knowledge of anatomy, physiology, and medical terminology Medical billing and Insurance procedures and processing Very Proficient in Microsoft Office (Word and Excel) Excellent mathematical skills Customer service skills EDUCATION AND CERTIFICATION Penn Foster, 2020 Medical Billing and Coding Program LasComp Institute of IT, Hackensack, NJ 2016 Medical Administrative Assistant program CMAA – Certified Medical Administrative Assistant – NHA CEHRS – Certified Electronic Health Record Specialist – NHA Microsoft Office 2013 (Word and Excel) Cresskill High School, Cresskill, NJ – Diploma PROFESSIONAL EXPERIENCE Medical Receptionist, Englewood Health Urgent Care, Cresskill NJ. 09/2020-present Triage patients Schedule appointments on walk in basis Check in/out patients Collect copays in Athena EMR EPIC EMR Answer incoming phone calls Fax medical clearances Maintain proper Covid -19 protocol Medical terminology Verify insurance Multitask using two EMR systems concurrently Medical Receptionist, HUMG at Forest Healthcare, Paramus NJ 06/2016-09/2019 Answer Phones Triage Patients Schedule Appointments Follow up with Patients that need appointments Greet Patients Check Patients in and out in a timely manner Maintain a clean front desk and waiting area Verify Insurance Collect Copays and post to patients account Balance my Cash Drawer at the end of each shift Assistant to Dr Anshelevich Fill out paperwork for patients (ex: refills, physical forms, fitness forms etc.) Epic EMR trained Front End Manager, Willow Run Nursery and Garden Center, Cresskill, NJ 10/1992 – 06/2015 Oversaw operations and daily running of front end. Timely assessment and understanding of customer expectations. Hands on approach in clarifying customer expectations and resolve issues efficiently. Collect customer payments by cash, credit cards, or automatic debits and issue receipts accordingly. Counted money from cash register at the beginning of the shifts to ensure that amounts are correct. Greeted guests entering the store and offered product location. Spoke with patrons to ensure satisfaction and to respond to complaints. Processed merchandise returns and exchanges. Maintained a clean and well organized work area to expedite checkout.