Victoria Finlay--
SUMMARY OF SKILLS
Relationship Managment
● Consistently able to build trust and rapport quickly with both internal and external clients.
● Accountable for anticipating clients needs and ensuring they are communicated properly.
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Maintaining patience and understanding with clients while keeping everyone on task.
Customer Service
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Consistently assigned to deal with difficult customers
Ability to identify customer concerns and quickly find resolution
Regularly recognized by customer service surveys as well as management
Office Administration
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Responsible for organizing, coordinating and facilitating up to 80 events per week
Accountable for daily cash out reports and accounts payables and receivables
Strong ability to multitask and time management skills
Computer Skills
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Proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint)
Maintained a strong personal Social Media presence across multiple platforms (Facebook, Instagram,
LinkedIn)
Human Resources
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Conducted new employee orientations providing comprehensive overview of company policies and procedures
Responsible for staff scheduling and streamlined procedures for event management
Acted as a buffer between management and employees to address employee concerns or implement
management initiatives
PROFESSIONAL EXPERIENCE
Connection Coach - Nov 2018 - Present
Owner Operator & Head Coach
Welby Consulting - Sept 2018 - Present
Relationship Manager
Enmax - May 2018 - Dec 2018
Customer Service Specialist
Victoria Finlay Fitness - April 2017 - Sept 2018
Owner Operator & Head Coach
Victoria Finlay, Continued
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Flying Squirrel Trampoline Park – Nov 2016 to April 2017
Party Host &
Office Administration
Supplement King – Oct 2015 to Sept 2016
Customer Service
GoodLife Fitness – May 2015 to Aug 2016
Personal Trainer & Sales
Telus – Sept 2012 – July 2015
Customer Service and Technical Support
Peak a Boo Parties – Sept 2008 – Aug 2012
Co-owner operator
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Strategic Intervention Advanced Relationship Coach Certificate
Canfit Pro Personal Training Certification
High School Diploma
REFERENCES
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Available upon interview/request
