ENEBELI VICTORIA
Port Harcourt, Nigeria
- |-| LinkedIn
Virtual Assistance || Customer Service and Business Management || Administrative
Operations ||Sales And Marketing.
PROFESSIONAL SUMMARY
A dedicated and detail-oriented Virtual Assistant with 7 years of experience in customer service. Excel at
supporting clients and completing projects on time and accurately. Strive in fast-paced, online environments,
following established procedures while also making necessary improvements. Focus on providing top-notch
support, solving problems, and building strong relationships to ensure customer loyalty and company growth.
Skilled in offering exceptional organizational/administrative, fast-paced typing, and effective communication.
RELEVANT SKILLS
Virtual Assistance/Administrative Duties
● Good working knowledge of Communication and workspace management tools: Zoom, Loom,
Slack, Intercom, Hubspot, Click-up, Monday.com, Zapier, Trello, Zendesk, Asana,
Monday.com, Google Suite, MS office etc. Willingness to adapt to new technologies.
● Proficient in data entry with a high level of accuracy and attention to detail, ensuring timely
and error-free input of information into various databases and systems.
● Provides a unique combination of high-level administration support, strategic problem solving
and technological expertise that will empower clients to achieve extraordinary results.
● Created a more efficient monitoring process that enabled the quick identification of items and
materials that needed to be restocked.
● Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up
meetings, with a view of time-zone differences, and send prompts and reminders.
● Performs other administrative duties, data management, and support to enhance the smooth
running of the office.
● Travel arrangements and logistics.
Customer Service
● Effectively managed
contacts,
meeting
customer's
expectations and
achieving
a
50% improvement.
● Successfully upsold, rebuilt customer trust, and increased our engagement as the preferred
vendor from 40% to 50%.
● Provides outstanding customer service, data entry, and processed orders for multiple clients
exceeding all customer service expectations.
● Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary
customer service delivery, and team-player attitude.
● Coordinates outgoing and incoming client calls for both internal and external customers to
provide office, technical and other needed support; while keeping tabs on clients' needs,
activities, and expectations to ensure satisfaction for client retention.
Sales and Marketing
● Collaborates with the sales team to implement as well as analyze sales and marketing initiatives
to drive revenue.
● Strong knowledge of various email marketing tools: MailChimp, Apollo, Lemlist etc.
● Reach out to leads, increase and build a pipeline of prospective customers and manage
interfaces.
● Upsell customers through the recommendation of products that meet their specific needs.
Research
● Able to work with many kinds of clients in a wide variety of fields. Excellent at researching
clients' brands, industries, and markets very quickly and efficiently. Business Growth
● Adept at expanding business, services, and product portfolios, while sourcing new business
frontiers and developing relationships.
● Have strong business acumen working with both start-up ventures and experienced businesses
to expand opportunities and boundaries and build profitably.
Leadership and Management
● Ability to influence, attract, build relationships, and retain talents; coach, develop and support
employees at all times, and professionally to yield a great team, facilitate teamwork, and
eventual success.
Communication
● Excellent written and verbal communication skills, with the ability to communicate subjects to
a diverse audience.
WORK HISTORY
12/2023 to
Current
Sales Support Service Officer
10/2020 to
12/2023
Customer Service Representative
Ardova PLC
06/2018 to
10/2020
Customer Service Representative
Newedge Finance
11/2017 to
06/2018
Sales Representative
Ardova PLC
Global Space
EDUCATION
2017
Bachelor of Science (B.Sc.): Business Administration
Ambrose Alli University- Edo State, Nigeria
TRAINING AND CERTIFICATIONS
DIGITAL WITCH SUPPORT COMMUNITY
●
Business and workflow processes.
●
Customer Relationship Management (CRM) ● Integration and
automation ● Virtual assistance.
●
Appointment setting/Scheduling(Calendly, Picktime, Google
Calendar) ● Technical and Non-Technical Support.
●
Telemarketing(Cold calling and Warm calling) ● Lead generation
(Zillow, Lemlist, Apollo.io) ● Email marketing.
Udemy
●
Professional Diploma of Virtual Executive Assistance.
LinkedIn
●
Customer Service: Problem Solving and Troubleshooting (2018).
LinkedIn
●
Customer Service: Serving Customers Through Chat and Text.
Other Trainings
● Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter, Telegram)
Usage and Automation
● Canva
AWARDS &RECOGNITIONS
● Award Recipient, National Youth Service Corps(NYSC) Member,Lagos State,
2018(Achieved measurable youth empowerment and inclusiveness).