Victoria Enebeli

ENEBELI VICTORIA Port Harcourt, Nigeria - |-| LinkedIn Virtual Assistance || Customer Service and Business Management || Administrative Operations ||Sales And Marketing. PROFESSIONAL SUMMARY A dedicated and detail-oriented Virtual Assistant with 7 years of experience in customer service. Excel at supporting clients and completing projects on time and accurately. Strive in fast-paced, online environments, following established procedures while also making necessary improvements. Focus on providing top-notch support, solving problems, and building strong relationships to ensure customer loyalty and company growth. Skilled in offering exceptional organizational/administrative, fast-paced typing, and effective communication. RELEVANT SKILLS Virtual Assistance/Administrative Duties ● Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Intercom, Hubspot, Click-up, Monday.com, Zapier, Trello, Zendesk, Asana, Monday.com, Google Suite, MS office etc. Willingness to adapt to new technologies. ● Proficient in data entry with a high level of accuracy and attention to detail, ensuring timely and error-free input of information into various databases and systems. ● Provides a unique combination of high-level administration support, strategic problem solving and technological expertise that will empower clients to achieve extraordinary results. ● Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. ● Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. ● Performs other administrative duties, data management, and support to enhance the smooth running of the office. ● Travel arrangements and logistics. Customer Service ● Effectively managed contacts, meeting customer's expectations and achieving a 50% improvement. ● Successfully upsold, rebuilt customer trust, and increased our engagement as the preferred vendor from 40% to 50%. ● Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. ● Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. ● Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. Sales and Marketing ● Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue. ● Strong knowledge of various email marketing tools: MailChimp, Apollo, Lemlist etc. ● Reach out to leads, increase and build a pipeline of prospective customers and manage interfaces. ● Upsell customers through the recommendation of products that meet their specific needs. Research ● Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. Business Growth ● Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. ● Have strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Leadership and Management ● Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Communication ● Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. WORK HISTORY 12/2023 to Current Sales Support Service Officer 10/2020 to 12/2023 Customer Service Representative Ardova PLC 06/2018 to 10/2020 Customer Service Representative Newedge Finance 11/2017 to 06/2018 Sales Representative Ardova PLC Global Space EDUCATION 2017 Bachelor of Science (B.Sc.): Business Administration Ambrose Alli University- Edo State, Nigeria TRAINING AND CERTIFICATIONS DIGITAL WITCH SUPPORT COMMUNITY ● Business and workflow processes. ● Customer Relationship Management (CRM) ● Integration and automation ● Virtual assistance. ● Appointment setting/Scheduling(Calendly, Picktime, Google Calendar) ● Technical and Non-Technical Support. ● Telemarketing(Cold calling and Warm calling) ● Lead generation (Zillow, Lemlist, Apollo.io) ● Email marketing. Udemy ● Professional Diploma of Virtual Executive Assistance. LinkedIn ● Customer Service: Problem Solving and Troubleshooting (2018). LinkedIn ● Customer Service: Serving Customers Through Chat and Text. Other Trainings ● Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter, Telegram) Usage and Automation ● Canva AWARDS &RECOGNITIONS ● Award Recipient, National Youth Service Corps(NYSC) Member,Lagos State, 2018(Achieved measurable youth empowerment and inclusiveness).