Victoria Elue

VICTORIA ELUE Remote • Nigeria LinkedIn: Victoria Elue PROFESSIONAL SUMMARY Results-driven professional with 8+ years of experience across Sales, Customer Support, Marketing, HR, and Operations. Skilled in lead generation, cold calling, CRM management, communication, and process improvement. Known for working efficiently in fast-paced remote environments, delivering excellent client experiences, and supporting business growth through structured operations and strong communication. CORE SKILLS & TOOLS Sales / SDR / BDR: Cold calling, Email outreach, Lead generation, Social selling, CRM management (HubSpot, Salesforce, Zoho, Pipedrive) Marketing: Campaign coordination, Media relations, Social media management, Content creation, Email marketing Tools: Canva, Hootsuite, Google Analytics, Meta Ads Customer Support: Live chat, Ticketing, Complaint resolution (Zendesk, Intercom) HR & Operations: Onboarding, Recruitment support, Performance tracking, Admin management, Process improvement Tools: BambooHR, Trello, Slack, Excel, Word Soft Skills: Communication, Problem-solving, Organization, Attention to detail, Team collaboration EXPERIENCE Corporate Communications Officer Oil and Gas Free Zone Authority — Abuja (July 2024 – October 2025) - Executed communication strategies that improved public image by 20%. - Managed press releases, media relations, and stakeholder communication, increasing coverage by 25%. - Coordinated campaigns and events to enhance stakeholder engagement. - Led cross-departmental communication initiatives for consistent messaging. - Tracked communication KPIs to improve strategy effectiveness. Marketing Coordinator System Trust Power Limited — Lagos | Remote (March 2019 – May 2023) - Created social media content and email campaigns, boosting engagement and lead generation by 30%. - Improved CRM follow-up processes to increase client retention by 20%. - Supported paid ads (Meta & Google), improving campaign ROI by 25%. - Conducted market research for better targeting. - Built content calendars, wrote copy, and monitored performance metrics. HR Officer Riatom Distribution Company — Abuja (Feb 2017 – March 2018) - Analyzed HR and operational data to improve workforce planning by 40%. - Built KPI dashboards to support decision-making. - Conducted training sessions to improve collaboration and tool adoption. - Assisted in policy creation, performance reviews, and internal reporting. EDUCATION Bachelor of Arts in Mass Communication Nasarawa State University, Keffi — 2023 CERTIFICATIONS Business Analysis Certificate — 2023