Victoria De los Reyes
Elite Customer Support VA
- ·-·
B25 L8 Valle Dulce, Calamba, Laguna, Philippines 4027
WORK EXPERIENCE
Innovations Building
Services
Jan 2025- May 2025
Lead generation/ Appointment Setter
Call Experts
Oct 2024- Jan 2025
Cold Caller / Qualifier
Fuliao and
Hong Kong Ltd.
June 2023- June 2024
Chat support/Content Moderator
HCL Technologies,
inc.
April 2016 – Aug 2022
OZBESTDEALZ
June 2020- Nov 2020
Research and build targeted prospect lists using LinkedIn, Apollo.io,
SalesQL, Seamless AI, Google Scraper, etc.
Cold call, set, and confirm appointments for the sales team using Kixie
dialer.
Make outbound calls to prospective customers from a list of leads.
Ask qualifying questions to assess if a client is fit for the life insurance.
Tools: Slack, Skype, Google Sheet, Chase Dialer
Provide prompt and accurate responses to customer inquiries, offering support and guidance on
products or services.
Troubleshoot and resolve technical issues reported by customers, escalating complex problems to
higher-level support if necessary.
Maintain accurate records of customer interactions, inquiries, and resolutions in the company's
database.
Tools used: Google Sheets, Ai Ticketing system
Healthcare Customer Service Executive
Managed inbound calls for tracking and creating orders, inquiries, and
replacements for missing, damaged, and incorrect items for international healthcare
accounts.
Worked on proactive orders via tickets, and back office work. (Evaluating,
processing, and closing tickets for proactive orders)
Tools used: Citrix for CRM, Google Sheets, Microsoft Office, Outlook, MS Teams, and
Genesys for log-in.
Email Support VA
Answering email inquiries regarding the product via Fresh desk, calculating shipping costs, and social
media engagement.
Tools used: Freshdesk, Neto, and Google Sheets
EDUCATION
Polangui Community
College
2011 - 2015
SKILLS
Bachelor of Secondary Education
Academic Excellence Award
Outstanding Student Award
Licensed Professional Teacher
LANGUAGE
PORTFOLIO
English
https://victoriadelosreyes.my.c
anva.site/victoria-de-los-reyes
Problem-Solving
Data Entry & Research
Inbox & Calendar Management
Time Management
Communication Skills
Multitasking
Basic Social Media Handling
Tagalog
