VICTORIA OBASI
-|Nigeria-LinkedIn ID: linkedin.com/in/victoria-chidimma
PROFESSIONAL SUMMARY
Detail-oriented and results-driven Executive Assistant with over 4 years of experience supporting
high-performing teams and executives in administrative coordination, project management, and process
improvement. Successfully led a 30-member team to achieve significant outcomes, including a 60% reduction
in operational costs, a 45% boost in profits, and a 30% increase in customer retention while managing
relationships with over 100 clients. Recognised for rescuing an organisation from a 75% loss through strategic
process optimisation and leadership. Skilled in remote team management, SOP development, task automation,
and committed to driving operational excellence and scalable growth.
AREA OF EXPERTISE/SKILLS
● Problem-Solving and
Troubleshooting
● Remote Team Coordination
● Operations Management
● Admin/Executive Support
● Customer Service
(email,phone,and live chat)
and Onboarding
● Task Automation (Airtable,
Zapier, Make.com)
● Effective communication
● Client Management
● Technical Skills
● Microsoft Suite
● CRM Management
● Travel Coordination
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Workflow Optimization
Google Workspace
Attention to detail
Data Entry
Strong work ethic
Project Management
Lead Generation
WORK EXPERIENCE
Executive Virtual Assistant [Freelance]
Lucid Strategy - California, United State
Jan 2024 - Present
● Acted as the second-in-command to the chief executive officer and played a pivotal role in executive
decision-making, contributing to a 40% increase in company growth.
● Oversaw the onboarding and training of new clients and hires, creating interactive guides, videos, and
manuals to aid learning.
● Established and maintained strong relationships among team members, introducing fun and
team-building activities.
● Handled legal matters, including business name registration for the organisation.
● Ensured team members had access to their workspaces and work tools, and the workplace was
conducive to improving workplace satisfaction by 35%.
● Provided guidance, support, and ongoing training to enhance team performance and professional
development.
● Effectively managed projects and successfully regained a nearly lost client through clear communication
and transparency.
● Utilised ClickUp to manage projects and tasks, resulting in a 60% increase in task efficiency.
● Track and report on key performance indicators (KPIs), providing insights and recommendations for
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continuous improvement and improving operational efficiency by 50%.
Developed and implemented SOPs for HR, client onboarding, admin tasks, and internal tools, improving
team productivity by 40% and reducing errors by 30%.
Managed day-to-day operations across multiple brands, ensuring tasks were completed within set
timelines.
Automated data collection, reporting, and daily check-ins using tools like Airtable and Zapier, reducing
manual input by 70%.
Workflow procedures were streamlined, increasing operational efficiency by 60%.
Collaborated with the leadership team to track KPIs and improve staff engagement and retention.
Had a significant impact on the allocation of resources and budget planning to maximise operational
capabilities, saving the company 10% in operational costs monthly.
Supported recruitment campaigns by coordinating interviews, shortlisting candidates, and managing
documentation.
Handled confidential personnel records, payroll schedules, and internal documentation.
Prepared training documents and updated employee onboarding materials.
Virtual Administrative Assistant [Freelance]
Digital Witch Community - Lagos, Nigeria
Aug. 2023 - Sept. 2024
● Provided end-to-end support for operations including calendar management, research, CRM updates,
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and client communication.
Independently coordinated the administrative needs of the organisation.
Reduced the amount of time spent on repetitive tasks by 15% through streamlined workflows and
automation, freeing up more time for strategic projects.
Utilised Notion, Asana, Monday.com to manage projects and tasks, resulting in a 50% increase in task
efficiency.
Expense reporting. Managed and kept records of all receipts and purchases with the Wave application.
It produced a more accurate financial reporting process and a 25% decrease in errors.
Engaged in both personal and business web research for the organisation that contributed to the
identification of new business opportunities, leading to a 10% increase in client acquisition.
Completed general administrative tasks as delegated by the client with skill, including data entry, record
keeping, filing and retrieval systems, project presentations, and more, reducing errors and increasing
data entry accuracy by 15%.
I resolved many office problems independently and facilitated solutions, conferring with supervisors to
resolve the most complex issues.
I received, processed, and tracked all bills and expense reimbursements, resolving billing issues using
Wave.
Prepared communication, including minutes, slides, agendas, emails, and reports
Effectively handled travel arrangements and accommodation bookings, reducing travel expenses by
10% by identifying cost-effective options without compromising on quality.
I researched LinkedIn to search for connections in the client’s niche, expanding the client’s professional
network by 30% within 6 months, resulting in more opportunities for business partnerships and
collaboration.
Improved meeting efficiency by 20% through concise note-taking and accurate minutes, facilitating
quicker decision-making and action item tracking.
● Executed the task of skillfully typing client information, creating spreadsheets, and verifying them
against source documents at different stages during the process.
● Creatively designed flyers and promotional leaflets, including eye-catching designs for social media
posts using Canva
Virtual Assistant/Data Entry Specialist [Freelance]
Aug. 2021 - Sept. 2023
Amatex Hub - Doylestown, USA
● Carried out data entry tasks for the client with high accuracy.
● Reviewed and verified data for accuracy, completeness, and consistency, leading to a 15% decrease in
data inconsistencies and an enhancement in the general quality of the data.
● It was ensured that established protocols and standards for data entry and management were strictly
followed. Enhancing data security and integrity, 100% compliance with data management protocols
was attained.
● Identified and rectified discrepancies or errors in data, ensuring data integrity.
● Prepared regular reports on data entry activities, progress, and issues encountered.
● Carried out web research for the client.
● Successfully organised and updated the organisation's website, resulting in a 30% increase in user
engagement.
● I accurately entered alphanumeric data from a variety of sources into a database.
● Executed information extraction from the website.
EDUCATION
University of Port Harcourt, Rivers State, Nigeria
2015 - 2019
Bachelor of Science (B.Sc.) in Biochemistry
TOOLS AND TECH STACK
● Airtable · ClickUp · Asana · Monday.com · Notion · Trello · HubSpot · Google Workspace · Slack · Zoom ·
Calendly · Zapier · Make.com · Canva · Microsoft 365 · Wave
CERTIFICATIONS AND AWARDS
● ALX Virtual Assistant Programme Certified by ALX_Africa
● Project Management Certified by Udemy
● Customer Service: Problem Solving and Troubleshooting, Certified by LinkedIn Learning
● Google Workspace is certified by Coursera.
LANGUAGE
● English - Expert
● Igbo - Native
