Victoria Bickford
Spring Hill, FL 34610--
Work Experience
Business Developer/ Recruiter/Business Owner
Victoria's Virtual Office-Remote, Florida
February 1998 to Present
• Developing recruitment goals
• Creating a recruiting strategy
• Finding candidates
• Screening candidates
• Interviewing candidates
• Writing and updating job descriptions
• Maintaining a candidate database
• Communicating with hiring managers
• Evaluating the success of recruiting plan
• Identifying opportunities to source diverse talent
• Collaborating with department heads and hiring managers to evaluate staffing needs
• Developing candidate profiles
• Making first contact with job candidates
• Managing interview schedules
• Conducting reference checks
• Negotiating salaries
• Extending job offers
Virtual Administrative Assistant
Victoria's Virtual Office-Remote
February 1998 to Present
With over two decades of experience, my journey as a Virtual Assistant has evolved into a role where I
excel in creating marketing strategies and nurturing customer relationships. At Victoria's Virtual Office,
my expertise in customer relationship management (CRM) and market analysis has been pivotal in
connecting property sellers with viable opportunities.
The core of my work lies in understanding real estate market trends and leveraging this knowledge to
support our clients in South Carolina. My success in project management and communication is evident in
the multiple marketing projects we've executed, emphasizing our commitment to delivering exceptional
service and fostering new business relationships.
Customer Service Representative
Qurate Retail Group-Remote
September 2023 to May 2024
• Problem solve and de-esculate situations
• Communication with a variety of different customers and situations
• Navagation of multiple screens and systems helping customers with their accounts and orders
• Order placing, returns and exchanges
• Payment systems and credit
• Worked on a home team
• Inbound calls no cold calling
Lead Appointment Scheduler
Concept Construction-Remote
June 2021 to September 2023
Cold calling many homeowners to get an appointment to have their roof inspected and also assisted
with making roofing claims. Large volume of calls and large database management with CRM and was
required to meet monthly appointment setting goals.
Education
Certified Real Estate Assistant (All States) in Real Estate Assistant
Florida Real Estate Assistant Academy - Fort Myers, FL
March 2022 to January 2023
Certified General Transcriptionist in General Transcription
TCI Transcom Academy - Remote
March 2020 to December 2021
Certified Virtual Administrative Assistant in Remote Front Office Admin/
Personal Assistant
Florida Academy of Business Development - Orland Park, IL
April 2006 to October 2008
