Victoria Bickford

Victoria Bickford Spring Hill, FL 34610-- Work Experience Business Developer/ Recruiter/Business Owner Victoria's Virtual Office-Remote, Florida February 1998 to Present • Developing recruitment goals • Creating a recruiting strategy • Finding candidates • Screening candidates • Interviewing candidates • Writing and updating job descriptions • Maintaining a candidate database • Communicating with hiring managers • Evaluating the success of recruiting plan • Identifying opportunities to source diverse talent • Collaborating with department heads and hiring managers to evaluate staffing needs • Developing candidate profiles • Making first contact with job candidates • Managing interview schedules • Conducting reference checks • Negotiating salaries • Extending job offers Virtual Administrative Assistant Victoria's Virtual Office-Remote February 1998 to Present With over two decades of experience, my journey as a Virtual Assistant has evolved into a role where I excel in creating marketing strategies and nurturing customer relationships. At Victoria's Virtual Office, my expertise in customer relationship management (CRM) and market analysis has been pivotal in connecting property sellers with viable opportunities. The core of my work lies in understanding real estate market trends and leveraging this knowledge to support our clients in South Carolina. My success in project management and communication is evident in the multiple marketing projects we've executed, emphasizing our commitment to delivering exceptional service and fostering new business relationships. Customer Service Representative Qurate Retail Group-Remote September 2023 to May 2024 • Problem solve and de-esculate situations • Communication with a variety of different customers and situations • Navagation of multiple screens and systems helping customers with their accounts and orders • Order placing, returns and exchanges • Payment systems and credit • Worked on a home team • Inbound calls no cold calling Lead Appointment Scheduler Concept Construction-Remote June 2021 to September 2023 Cold calling many homeowners to get an appointment to have their roof inspected and also assisted with making roofing claims. Large volume of calls and large database management with CRM and was required to meet monthly appointment setting goals. Education Certified Real Estate Assistant (All States) in Real Estate Assistant Florida Real Estate Assistant Academy - Fort Myers, FL March 2022 to January 2023 Certified General Transcriptionist in General Transcription TCI Transcom Academy - Remote March 2020 to December 2021 Certified Virtual Administrative Assistant in Remote Front Office Admin/ Personal Assistant Florida Academy of Business Development - Orland Park, IL April 2006 to October 2008