Victoria Benson

VICTORIA BENSON EDIKAN-| Lagos, Nigeria | - Linkedin.com/in/vikkyben SUMMARY ● Detail-oriented and highly organized Individual with extensive experience in administrative support and project coordination. ● Proficient in managing schedules, handling communications, arrangements, and customer service as the first point of contact. ● Adept at utilizing various tools and platforms to support business operations and contribute effectively to a dynamic team. PROFESSIONAL SKILLS ● ● ● ● ● ● ● Calendar Management & Scheduling Email & Communication Handling Data Entry & Spreadsheet Travel Arrangements & Event Coordination Project coordination and Task Tracking Client /Customer Support and onboarding Market Research ● Document Filling & Organization ● Administrative Query Resolution ● Accommodation Booking ● Proficiency in Microsoft Office and Google Workspace ● Strong organization and time management skill WORK EXPERIENCE Administrative Assistant Golden Sieve Motors – Lagos, Nigeria July 2022 - April 2024 ● Managed email correspondence, achieving a 95% response rate within 24 hours for time-sensitive inquiries. ● Conducted Research on 10+ competitor companies, providing key insights that improved decision making by 25% ● Provide customer Service as the first point of contact handling 10+ incoming customer inquiries per day, consistently exceeding service quality targets. ● Assisted with social media content scheduling, increasing engagement by 20% in three months. Administrative Assistant Inertia Media – Lagos, Nigeria July 2021 - May 2022 ● Created and managed 50+ customer spreadsheet,ensuring data accuracy and timely report. ● Coordinated team calendars and scheduled more than 20 meetings per month, ensuring 100% accuracy and punctuality. ● Provided customer support, resolving 90% of client inquiry. EDUCATION Escae University, Benin Republic​ BSc Computer Science Cambridge Boston Massachusetts International General Certificate for Secondary Schools CERTIFICATION Virtual Assistant Training Empower Her Remotely 2025 Certified Virtual Assistant ALX Platform 2024 Social Media Management Digital Marketing Skill Institute (DMSI) 2024 Foundations Of Digital Marketing Goggle 2021 Soft skills Training Jobberman 2021