Victoria

Victoria Akpan Uyo | Nigeria -|-https://www.linkedin.com/in/victoriaakpan SUMMARY —————————-——–———————–—————————————————————— ● Detailed -oriented with experience in Administrative Assistant and Customer Services. ● Proven track record in managing electronic files, preparing presentations and spreadsheets, ● and providing administrative support in remote environments. EDUCATION ———————————————————————————————————–—————— HERITAGE POLYTECHNIC. Eket, Akwa Ibom State. HND, Mass Communication 09/2022 - 07/2024 ALXAfrica 07/2024 - Present ALX Virtual Assistance Certificate of Achievement WORK EXPERIENCE ——————————–———————————————————————————————Customer Service Representative 08/2019 - 12/2020 Oriflame Cosmetics SPO — Nigeria ● Managed customers inquires through email and phone, ensuring timely response and issue resolution, maintaining an average response time of under 1 minutes, which increased customer satisfaction scores by 25%. ● Utilized Jira to track and resolve customer issues, reducing resolution time by 30% and increasing repeat business by 20%. ● Provided expert support, leading to a 10% increase in upselling success rates and enhanced overall customer loyalty. Social Media Manager 09/2023 - 01/2024 The Royal Voices (Remote) The Royal Voices is a gospel music team ● Managed and scheduled social media content for the participants, including engagement by 25%. ● Analyzed social media metrics to optimize content performance, improving overall page reach and visibility. ● Implemented social media strategies that streamlined workflow for a team of 8+, boosting overall efficiency by 18%. SKILLS ———–———————————————————————————––—————————— ● Administrative Support. ● Project Management. ● Data Entry ● Proficient in Microsoft Office Suite. ● Time Management ● Social Media Management ● Communication PERSONAL PROJECT —————————————————————————————————————————— Vikiprinting Services Digital Expansion ● Leveraged WhatsApp as the primary platform for customer communication and order processing, streamlining business operations and increasing accessibility for clients. ● Managed customer inquiries, orders, and payments via WhatsApp, resulting in a 20% increase in customer engagement and order volume. LANGUAGE –————————————————————————————————————————— English- Fluent Annang - Native French - Conversational INTERESTS ——————————————————————————————————————————● Enjoy organizing and managing office operations remotely. ● Enthusiastic about adopting new tools and software to improve work efficiency. ● Passionate about starting and managing small businesses.