Victoria

VICTORIA PISQUIY Experience in customer service and call center supervision. I possess an advanced level of English, backed by studies at the European Academy and practical experience. I am recognized for my productivity, efficiency, and commitment, and I am seeking opportunities to apply my linguistic and technical skills in challenging environments. CONTACT --Quetzaltenango, Guatemala. EDUCATION Advanced English level European Academy 2014 - 2017 High School Diploma focus on Computer Science WORK EXPERIENCE CALL CENTER 2018 - 2024 CUSTOMER SERVICE AND CALL SUPERVISOR Credit Card Customer Service I provided effective assistance and solutions to customers regarding their credit card accounts. Resolved customer inquiries and issues efficiently and professionally. Maintained high standards of customer satisfaction and met performance objectives. Package Delivery Company Customer Service I assisted customers with inquiries about shipments and package tracking, provided support for website navigation, and helped locate services. Also managed requests related to faxing, printing, and scanning. This experience allowed me to develop transferable skills in problem-solving and process improvement, applicable to various professional settings. Call Supervisor I was frequently considered part of the support team in this area due to my outstanding performance. On numerous occasions, I was responsible for supervising the customer service representative team, ensuring compliance with quality and efficiency standards. I took on the responsibility of evaluating team performance and providing constructive feedback. Nuevo Mundo School 2015 - 2016 QUALITIES SKILLS English Proactive Organized Respectful Ethical Attentive Collaborative Problem-solver Enthusiastic about continuous development Customer service Multitasking Communication Canva PERSONAL REFERENCES Carlos Ortíz Otto Velásquez Production Coordinator Systems Engineer Phone: - Phone: - Email:- Email:-