Victoria Apeh
Sales, Customer Support, Appointment Setting,Data Entry
Address: Lagos,Nigeria.101245
Phone: -
Email:-
Dedicated Customer Service Representative bringing top-notch skills in oral and written
communication, active listening and analytical problem-solving skills. Enhancing customer
experiences by employing service-oriented behaviors, understanding customer desires and
providing customized solutions to build loyalty. Detail-oriented team player with strong
organizational skills. Ability to handle multiple projects simultaneously with a high degree of
accuracy.
Skills
Data Entry
Lead Generation
Mail handling
Scheduling
CRM
Phone etiquette expert
Cold Calling
Experience
Dec 2022- June 2023
VSO Solar Energy, Texas - Appointment Setter [Remote]
● Did telemarketing and cold calling to clients using callpage, updated Clients about
new products and took reviews.
● Maintained knowledge of product /service , market industry trends,
● Assisted in administrative duties by drafting work schedules and replying clients
emails and chats .
● Addressed client inquiries and updated database information.
● Set appointments with salespeople and potential customers.
● Answered phone calls and answered questions from potential customers.
2
Nov 2021 -Dec 2022
Rent to own , Fitzgerald,Georgia - Customer Service Representative [Remote]
● Received inbound and outbound calls from customers inquiring about their options
for rentals, rent to own and foreclosure listings.
● Generated leads for sales and rental properties through cold calling and referrals.
● Executed sales and marketing initiatives to increase revenue for the company.
● Managed scheduled meetings to maintain satisfaction of both buyers and sellers to
facilitate smooth purchases.
● Resolved customer disputes to maintain positive relationships and increase customer
base.
Dec 2020 - Oct 2021
Specialty Life Insurance, Concord, Ontario - Retention Specialist/Data Entry
● Created a positive customer experience environment and resolved customer
complaints as they arise.
● Clarified customer issues and determined the root cause of problems to resolve
product or service complaints.
● Maintained customer satisfaction with forward-thinking strategies focused on
addressing customer needs and resolving concerns.
● Offering advice and assistance to customers, paying attention to special needs or
wants.
● Managed over 50 customer calls per day and Increased sales 10%.
● Tracked customer service cases and updated service software with customer
information.
● Processed customer service orders promptly to increase customer base.
● Answered constant flow of customer calls with minimal wait times.
● Monitored customer feedback and identified areas of improvement and also
educated clients on insurance policies and procedures.
Nov 2019 - Nov 2020
Insurance Supermarket, Florida - Sales Representative [Remote]
● Made over 200 calls per day and increased sales by 15% to potential clients and also
sorted out new clients by an average of 20 accounts and developed client
relationships through networking, direct referrals , lead databases and cold calling
using ZOHO CRM and cloudtalk.
● Retained excellent client satisfaction ratings through outstanding service delivery.
● Developed and delivered engaging sales presentations to convey product benefits.
● Cultivated relationships with clients to identify and meet insurance needs and
establish trust and support.
3
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Maintained detailed account records of customer information and policy sales.
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Stayed in touch with clients to assess changing demands and offer new solutions.
Connected with prospective clients to set appointments
Education
June 2015- Nov 2019
University of Benin, Edo State. Nigeria - B.sc Accounting
