Victoria Alele

VICTORIA ALELE PROFESSIONAL SUMMARY Detail-oriented and tech-savvy Virtual Assistant with strong experience in administrative support, email and calendar management, data entry, and digital file organization. Proficient in Google Workspace (Gmail, Docs, Sheets, Calendar, Drive) and productivity tools including Asana, Slack, Mailchimp, Canva, and Microsoft Office. Highly organized, proactive, and committed to delivering accurate, efficient, and professional remote support. CORE SKILLS • • • • • • • • • Google Workspace (Gmail, Docs, Sheets, Calendar, Drive) Email & Calendar Management Data Entry & Reporting Digital File Organization Administrative Support CRM & Customer Service Support Task Management (Asana, Slack) Presentation & Spreadsheet Preparation Strong Communication & Time Management Skills PROFESSIONAL EXPERIENCE Virtual Assistant – My Teacher’s Institute (2023 – Present) • • • • • • Managed emails and responded to client inquiries professionally and promptly. Scheduled meetings, appointments, and events using digital calendars. Organized and maintained structured digital files using Google Drive. Performed accurate data entry and maintained updated records. Prepared documents, spreadsheets, and support materials. Provided administrative and customer service support remotely. Customer Service Representative (Remote) – Lavinda Eye Specialist Hospital (2019 – 2025) • • • • Handled high-volume phone, email, and chat inquiries. Scheduled appointments and maintained accurate patient information. Updated and managed records ensuring confidentiality and accuracy. Assisted with administrative coordination and documentation. Social Media Manager (Remote) – Meera’s Footies (2021 – Present) • • Created and scheduled engaging content across social platforms. Managed online communities and responded to messages and comments. • Analyzed performance metrics and adjusted strategies accordingly. EDUCATION Bachelor of Science in Public Health – National Open University of Nigeria CERTIFICATIONS & TRAINING • • • Certification in Virtual Assistance – My Teacher’s Institute Practical Excel 365 – Alison Introduction to Caregiving – Alison