Victoria Abba

Victoria Abba Customer Service Support | Administrative Support PROFESSIONAL SUMMARY 📞 - 📧- www.linkedin.com/in/victoriaabba CORE SKILLS Results-driven and highly motivated professional with a background in ●​ Customer Communication administrative support and customer-facing roles. Skilled in communication, ●​ Conflict Resolution problem-solving, and managing client interactions effectively. Adept at handling inquiries, resolving issues, and maintaining professionalism under ●​ Persuasion & Negotiation pressure. Eager to leverage strong interpersonal and persuasion skills in a ●​ Problem Solving collections and customer retention role. ●​ Time Management ●​ Attention to Detail EXPERIENCE SRADeV Nigeria, Nigeria — Customer Service Support / Administrative Secretary ●​ Call Handling & Client Interaction ●​ Record Keeping & Documentation AUGUST 2024- JANUARY 2026 ●​ Managed CRM systems, tracking client interactions, payment-related activities, and pipeline updates to support accurate reporting ●​ Communicated with clients via email and virtual channels to address inquiries, provide updates, and ensure timely follow-ups ●​ Assisted in identifying client concerns and worked with internal teams to provide appropriate solutions ●​ Supported sales and outreach efforts by coordinating meetings and managing client engagement workflows ●​ Monitored client engagement metrics and contributed to improving response and follow-up strategies National Biosafety Management Agency — Medical Laboratory Assistant JANUARY 2022 – NOVEMBER 2022 ●​ Maintained high-volume data records with strong attention to accuracy and detail ●​ Handled sensitive information with confidentiality and compliance to regulatory standards ●​ Virtual Assistance Training – ALX ●​ UNICEF & WHO Environmental Health Training ●​ World Bank Environmental & Social Framework Maintained detailed and accurate records of client interactions, ensuring consistency and accountability ●​ ●​ Built and maintained strong client relationships through consistent communication and proactive engagement ●​ CERTIFICATIONS Communicated complex information clearly to both technical and non-technical individuals TOOLS AND TECHNOLOGY ●​ HubSpot (CRM management & tracking) ●​ Google Workspace (Docs, Sheets, Calendar) ●​ Zoom (client communication & meetings) ●​ Slack ●​ Prepared structured reports to support operational decisions and internal reviews ●​ Demonstrated strong organizational and documentation skills in a fast-paced environment SIMAB, Nigeria — Sales Assistant / Sales Support (Part-time) JANUARY 2017 – JULY 2019 ●​ Engaged with customers directly, promoting products and guiding them toward purchase decisions ●​ Handled customer inquiries and objections, improving satisfaction and retention ●​ Followed up consistently with prospects to maintain engagement and close sales opportunities ●​ Built strong customer relationships through personalized communication and trust-building ●​ Maintained sales records and tracked customer interactions to support reporting and forecasting EDUCATION University of Abuja, Nigeria — B.Sc. Biological Sciences AUGUST 2019 - DECEMBER 2023 Second Class Upper ADDITIONAL STRENGTHS ●​ Strong verbal communication and active listening skills ●​ Ability to handle objections and guide conversations toward solutions ●​ Comfortable working in target-driven and performance-based environments ●​ Quick learner with high adaptability to new systems and processes