Victor Weru

Victor Weru Nairobi, Kenya |-| - WORK EXPERIENCE Mentors Insurance Company Ltd Customer service representative Checking business, team and associate confirmed order and progress. Assist customers with inquiries, provide product information and resolve issues Remote Feb 2024 - Aug 2024 Placing, canceling and attaching payments to orders Remote CCI Global Call Center Agent Respond to inquiries through phone, email and chat about the company Develop and maintain relationships with existing customers and ensure satisfaction Documenting interactions and transactions to track issues and follow up as needed May 2022 - Dec 2023 Kenya Copia Microfinance Front Desk Agent Feb 2020 - Aug 2021 Assist guests in check in and check out procedure Manage phone calls, emails, and other forms of communication, resolve issues in a timely and accurate manner Verification of schedules of contribution and updating of clients statements Kenya Eastlands Hotel Assistant Call Center Agent April 2017 - Mar 2019 Handled inbound/outbound calls to prospective customers Collect all logs and reports and work on all the customers’ feedback to enhance the overall customer experience. Utilized communication and interpersonal skills to build customer rapport EDUCATION The University of Nairobi Bachelor’s in Public Relations Kenya SKILLS & INTERESTS  Customer service skills  Problem Solving  Multi-tasking  Computer Literacy  Data entry and record keeping  Time management  Attentive to Detail  Effective Communicator.