Victor Vinay Kumar M

VICTOR VINAY KUMAR Address: # Shalom Cottage, Ward No.26, H.no. 06, Cowl Bazar. Phone: - Email:- Summary Focused professional with 3 years of experience and a proven knowledge of customer service, customer retention and service delivery. Aiming to leverage my skills and successfully fulfill the Digital Repair Specialist role. Experience 1. Mobile Hardware and Software Engineer at Skynet Pvt Ltd., Jul 2020 - Present 2. Mobile Hardware and Software Engineer at Reliance Jio, Bellary(D), Hospet(T), Karnataka Period of work: Nov 2015 - Mar 2018           Quality inspection and auditing. Scheduling and managing con calls. Diagnose and Repair of Smartphone. Organize and Inventory management. Maintaining TAT for logged calls as per system. Controlling Repeat Repair Calls, PCB Consumption. To Help Customers with Various Technology needs. Monitoring costumer requirements and achieving targets. Managing Escalations, Undertaking ad-hoc requests and tasking as and when required. Completing assigned courses related to hardware, software & technology in management learning portal. Skill Highlights    Experience troubleshooting, configuring, maintaining, and repairing Microsoft Windows XP, Vista, 7, 8 and 10. Worked customer through logical troubleshoot to resolve mobile operating issues. Replaced broken screens & components on laptops, phones and Tablets.  Maximized profitability while ensuring the highest level of customer service was maintained. Assisted inbound customers with billing/ technical support/ warranty replacements as needed. Service-focused.   Education o o o Chhatrapati Shahu Ji Mahraj University - B.Sc. PCM GPA: 62.00 (Sep 2014), Dharwad, Karnataka. National Institute of Open Schooling - GPA: 60.00, PUC PCM (Apr 2011) Dharwad, Karnataka. Little Flowers High School - GPA: 42.00, High School (Mar 2009) Bellary, Karnataka. Languages   English Language (read, write, speak) Kannada Language (read, write, speak)   Hindi Language (read & speak) Telugu Language (read & speak) Other Details   DOB: Sept 3rd 1991 (29years old) LinkedIn: https://www.linkedin.com/in/victor-vinay-kumar-472bb912a