Victor Ujah

VICTOR UJAH CRM Specialist & Operations Support VA PROFESSIONAL SUMMARY System-driven Virtual Assistant specializing in CRM management and sales operations. I help founders and remote teams bridge the gap between "having data" and "closing deals" by maintaining spotless CRM records (HubSpot), managing support tickets (Zendesk), and automating repetitive workflows. I thrive in structured environments where accuracy and proactive communication are required to scale operations. CORE COMPETENCIES ●​ CRM Administration: Pipeline management, deal tracking, and data cleansing in HubSpot. ●​ Customer Experience: Zendesk ticket management and support coordination. ●​ Lead Operations: B2B lead mining and list building via Apollo.io and Lead411. ●​ Workflow Automation: Building time-saving bridges between tools using Zapier. ●​ Executive Support: Complex calendar management and Inbox Zero strategies. PROFESSIONAL EXPERIENCE Lead Generation & Sales Operations Assistant | Freelance (Remote) Sept 2025 – Oct 2025 ●​ Lead Mining: Identified and qualified high-intent B2B prospects using Apollo.io, resulting in targeted outreach lists for the sales team. ●​ Pipeline Management: Managed the end-to-end deal flow in HubSpot, ensuring contact records were updated and follow-ups were triggered on time. ●​ Scheduling: Streamlined the discovery call process using Calendly, reducing back-and-forth email friction for the client. Virtual Assistant | CRM & Operations Support | Kopium (Nigeria) Aug 2024 – Mar 2025 ●​ CRM Maintenance: Served as the primary administrator for HubSpot, maintaining deal integrity and customer interaction logs. ●​ Support Coordination: Handled high-volume ticket management in Zendesk, ensuring customer queries were resolved within internal SLAs. ●​ Operations Support: Managed internal team workflows in Trello and Slack, ensuring project deadlines were met and files were organized within Google Drive. ●​ Productivity: Utilized Clockify to ensure 100% transparency in time allocation and task completion. TOOLS & TECHNOLOGIES ●​ ●​ ●​ ●​ ●​ CRM/Support: HubSpot, Zendesk, Salesforce (Basic) Lead Gen: Apollo.io, Lead411, LinkedIn Sales Navigator Collaboration: Slack, Microsoft Teams, Zoom, Gmail PM Tools: Trello, Asana, Notion Automation: Zapier, Google Workspace, Calendly EDUCATION & CERTIFICATIONS ●​ ●​ ●​ ●​ B.Sc. Biochemistry | University of Nigeria Certified Virtual Assistant | ALX Africa In-Demand IT Skills Training | Digital Witch Support Community Technical Support Fundamentals | Coursera (Google) WORK STYLE Reliable, deadline-focused, and detail-oriented. Clear written communication and comfortable working independently in remote environments. AVAILABILITY Available for long-term and contract-to-hire roles. 30+ hours per week.