Victor Udaba

UDABA VICTOR AFAM 12 ologo lekki ajah express road Lagos state, Nigeria. Phone:-,- (E-mail-,- Employee Number 182223 PERSONAL INFORMATION DATE OF BIRTH: 14th of May, 1983. PLACE OF BIRTH: Lagos State. MARITAL STATUS: Single. SEX: Male. STATE OF ORIGIN: Imo State. LANGUAGE SPOKEN: English, Yoruba and Ibo. EXPERIENCE MTN Communication Limited Product Testing Analyst 2015-Till Date          Coordinate and oversee UAT activities for given projects Provide input into definition and modification of testing procedures in line with best practice Implement defined standard testing methodologies Conduct post-implementation review of live systems on request Write Test Script for Products Test product activation channels via USSD,SMS Provide innovative business initiatives Carry out test and script for DYA(Diamond Yello Account) Ensure USSD channel work effectively for Mobile Financial Service e.g. Bank service, MTN Services, Quick pay, My reward DYA       Work with user departments to understand requirements and ensure tested solution complies to those requirements Teamwork – this role requires close team interaction and cross-functional work with other department teams and business units. Liaise with QA leads to ensure best practices are adhered to Participate in the design, development, management and monitoring of simple and complex products, services, and applications that meet the requirements of MTNN’s data customers. Liaise proactively with, VAS Planning, service creation, CR and systems operations specialist from IS and NWG planning teams to ensure deep understanding of the           configuration possibilities for features on the data platforms that can be quickly deployed to meet customer needs. Build and maintain relationships with other internal stakeholders, external partners and suppliers. Gather, share and act on feedback related to customer satisfaction or need with regard to existing or potential services. Define and implement promotions as required by Market Segments Road Shows on new Data products and Services across the regions. Monitor sales points and channels (Service Centres, Connects and key Trade Partners) and major touch points to ensure that MTN has a firm grip on information and experience at those customer touchpoints. Work closely with relevant vendors at MTN and at vendor premises towards startup and closure of key projects. Participate in the generation of daily, weekly, monthly reporting and all reporting activities as the need arises Conduct post implementation test on MFS products and service and share outcomes with relevant stakeholders for continuous product improvements Assist in implementing effective, proactive, quality processes at the operating level that will positively impact quality and enhance agent and customer satisfaction. Provide weekly and Monthly report of activities as requested by management 2013 Till 2015 (High Value Customer Account Management) MTN  Servicing existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.  Adjusts content of sales presentations by studying the type of sales outlet or trade factor.  Managed sales of products and developed strategic marketing techniques to increase customer base  Focuses sales efforts by studying existing and potential volume of Customers  Taking Details of Customers information on CRM  Huge experience in selling telecommunication devices, wireless and data network products and tools  Submits orders by referring to price lists and product literature.  Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.  Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.  Recommends changes in products, service, and policy by evaluating results and competitive developments.  Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.  Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.  Provides historical records by maintaining records on area and customer sales.  Contributes to team effort by accomplishing related results as needed. 2013 ICT/Technical Unit            Using OSS for resolution of High Value Customer challenges Using the CRM to take customer request, create trouble ticket, take customer information Provide feedback to High Value Customer Provide information to support team Visibly supporting the implementation of company programs, procedures, methods and policies to promote MTN’s key messages and achieve a competitive advantage in the region Planning and Execution Identifying, planning and executing areas for improvement to ensure consistent 'legendary' service to customers within the region Participating in cross-functional teams to enhance the service experience for MTN’s High Value Customer including identifying, planning, and executing opportunities for growth and expansion within region Promote a successful attitude, confidence in leadership, and teamwork to achieve extraordinary business results in the region Provide Back-End and Front-End support using the OSS Platform Using Oss Application to refresh line,enter command line to include APN 21 and APN 25 2011 Participated in MTN Business plan (Job Rotation) MTN Communications Limited Billing Services and Operation Debt Recovery Unit (Job Rotation) 2009     Overseas the debt recovery processes for Consumer and postpaid accounts Review of listings for the processes and reports for management reporting Review the debt recovery processes for enhancement and automation Work with IS for system enhancement and automation of the processes     Maintain statistics on recoveries Contribute ideas around Business Development Strategy to Partner Provide Ongoing/regular communication/reports to clients Contact client debtors by telephone, letter, email or fax, to agree debt recovery plans and follow up as appropriate  -           Establish repayment schedules, monitoring repayment of debts, and adherence by debtors to installment schedules MTN Communications Limited Identifying prospective clients, generating business from new accounts and developing them to achieve consistent profitability. Drive sales initiatives to achieve business goals. Utilising the public information and personal network to develop marketing intelligence for generating leads. Managing the sales and marketing operations for promoting services and accountable for increasing sales growth. Reviewing & interpreting the competition & market information to fine-tune strategies The role would require the you to manage larger, critical accounts and a commensurate high business target. Expand existing client relationships for further business opportunity. Take ownership of assigned Task. Identifying sales opportunity and develop sales plans. Own complete end-to-end Sales cycle. Involves Pre-sales, Consulting and Account Management. Prepare weekly and monthly reports Ensure customer information are properly captured on CRM for professional view of customer history 2009              MTN Communications Limited (High Value Customer) Answer calls professionally Respond to customer inquiries Research required information using available resources Handle and resolve customer complaints Provide customers with product and service information Enter customer information on CRM and Agility. Process orders, forms and applications Identify and escalate priority customer issues Route calls to appropriate resource Follow up customer calls where necessary Complete call logs Produce call reports Upsell and Cross sell - Medallion Communications Limited Communication Analyst Officer.  Monitor projects and ensure they are delivered to budget and on time.         Manage relationship with Finance and ensure funds are available for projects in line with budget. Work with individual units (corporate communications, consumer marketing, product marketing, business intelligence, customer relations etc) to build brand strength, ensuring a consistent positive brand visibility online. Monitor and evaluate relevant media agencies, incorporating revenue generation schemes in DIGITAL and other media campaigns. Effectively prioritize tasks and meet customer requirements for timeliness and accuracy Manage company expectations and standards where applicable. Create reporting and conduct analysis that will assist the Digital Communications team in accomplishing its objectives of providing data informed intelligence that sparks action around growing our brand reputation Process all customer requests within the standard turnaround time Ensure stated procedures and policies for all products are adhered to while processing. - NYSC National Youth Service Corp. Oceanic Bank Bank Teller: • Receive checks and post entries into correct account • Manage balancing duties akin to currency, coins and checks • Verify dates on incoming checks • Ensure that customers’ loan information is processed and maintained appropriately • Receive cash from armored cars and count and verify cash • Verify cashier’s checks • Sort, file and record deposit slips • Manage bank vaults to ensure correct cash balances • Provide information to clients regarding bank services • Manage specialized services such as checking and savings accounts • Resolve discrepancies in accounts • Provide account balance information to clients • Accept and process loan payments - EDUCATION- Afrihub Information Communication Technology Solution. Hardware Engineer/Networking Industrial Training, Nigerian Ports Authority. Nnamdi Azikiwe University Awka, Anambra State (B.Tech) Physics/Electronics. Second Class lower Division - - Secondary School Certificates. General Certificate Exams. St Finbarrs College Akoka, Lagos. Jibril Martins Memorial Grammar School. School Leaving Certificate. St Pauls primary school, Lagos. WORK SHOP New Horizon Seminar on Information Technology. SKILL Solaris & Oracle UNIX Knowledge of transmission, operation and maintenance procedures and practices Sound knowledge of Networking Knowledge of PDH and SDH transmission technologies Knowledge of Voice over Internet Protocol design, deployment and maintenance. Knowledge of SIP server Installation and configuration (3CX, Asterisk). Knowledge of SS7 signaling protocol CERTIFICATION CCNA Intel Sales Certification (Associate, Specialist and Professional) ADDITIONAL SKILLS Verbal and written communication skills Listening skills Problem analysis Problem solving Customer service orientation Organizational skills Attention to detail Initiative Judgment Adaptability Team work Stress tolerance Resilience OBJECTIVE To be a Resourceful Individual To bring ideas and Innovations. INTEREST Swimming,Chessgames and Entertaining Friends REFEREES Mr. Tokunbo.G. Bambgala Nigeria Ports Authority- Miss Judith Olodu MTN Communication Limited- Mr. Ojo Adeleye MTN Communication Limited-