Victor Tzakov

VICTOR TZAKOV PROFESSIONAL PROFILE Commercial Director: Sales and Customer Relations Prodigy of sales. Excellence in customer relations and customer happiness. Marketing expert. Sales and commercial skills refined though vast experience in the IT sector, healthcare and the financial industry. Uncompromising attitude under the soft skills of the charm offensive. Competence and composure is everything. CAREER SUMMARY CONTACT Address: Sofia, Bulgaria Phone: - Email:- LANGUAGES English – B2 French – B2 Russian – B2 04/2014 - 05/2019 Commercial Director, Sales & Customer Relations Manager at Global Service Solutions, Sofia, Bulgaria Main Responsibilities:  Direct sales, contract renewals, customer happiness maintenance  Commercial and marketing strategies creation and implementation  Human resource management, coaching, training, forecasting, targets Achievements: constantly meeting quarterly targets of over 13,000,000 euro. Some of the main sales accounts: Coca Cola, Bayer, Molson Coors, Goodyear, Nielsen, Credit Agricole, Biogen, Wallmark, Pireaus Bank, Debenhams, Generali, Danone, Euroins, Cargill. Business software projects and implementation: BI – Qlik View, Qlik Sense, ERP – NetSuite, Soft 1, Atlantis, Atlantis Financials, CRM – Microsoft Dynamics 365, Resco Mobile, Financial consolidation – LucaNet.FC, LucaNet.Planner 03/2010 – 05/2014 Sales and Customer Relations manager at ES Bright Consultants, Sofia, Bulgaria Responsibilities:  Direct sales, customer support for corporate and individual clients  Marketing and promotion strategies, content provider and content management for marketing campaigns  Human resources management Achievements: raising and meeting targets from 2,000,000 to 7,000,000 euro. Some of the main sales accounts: Reiffaisen Bank, Tide Business Banking, Bet365, AIG, Hyatt Hotels, BNP Paribas, Hilti Group, Acronis, Technomarket. Software projects, implementation: FiVa, Pharmacy CRM, Retail.Intelligence, X3 Analyses, Vendormedia. 10/2004 - 01/2010 Private and Institutional Financial advisor at Investors Group, Montreal, Canada. Achievements: 140 million dollars portfolio management. 11/1999 – 07/2004 Real Estate Trader at Profusion Ltd, Montreal, Canada Achievements: 95 million turnover only in the last year at the position. EDUCATION Master’s Degree of Economics, Philosphy, University of Sofia, Bulgaria Bachelor’s Degree in Finance, Canadian Securities Institute, Toronto, Canada. ADDITIONAL SKILLS -In-depth international markets research. Excellent communication skills with corporate and individual clients. -Marketing and promotion strategies design and execution. Marketing campaigns on all main social platforms - Facebook, Google, Youtube, Instagram, Twitter. -Fiction literature book author, journalist, blogger REFERENCES References available on request