VICTOR RIBEIRO
AMBONATI
29 YEARS OLD
Rua Coronel Luís Schmidt, 59 – Apt. 202 A-
São Paulo - SP
--LinkedIn: linkedin.com/in/victorrat/
OBJECTIVE
Always up for new professional adventures, hungry for fresh challenges, and on a mission
to make life better—growing together with the company every step of the way.
EDUCATION
Systems Development and Analysis |FATEC
2015 – 2016
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Technician – Information Technology |ETEC Jd. Ângela
2012 – 2013
High School |ETEC Zona Sul
2010 – 2013
EXPERIENCES
Operations Support Specialist | Varsity Tutors
AUGUST 2023 - PRESENT
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Review recorded tutoring sessions for professionalism issues, content deviation, bad
student behavior
Moderate live sessions to assist tutors and students with tech issues that may arise
Provide support with tutor engagement, answering queries of tutors and managing their
accounts
Providing live support for tutoring sessions with tech issues through late-joining
Operations Representative | Luckbox
MAY 2021 – JULY 2023
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Provide world-class support for players via live-chat, e-mail and tickets, including
troubleshooting issues with accounts, bets, events or games
Translation and localization of helpdesk articles, marketing landing pages, etc
Verification of users compliance to gambling license requirements
Support for worldwide customers in English, Portuguese and Spanish
Verifications for deposits, withdrawals and adjustments, as well as possible payment
related issues
Collaboration with other internal teams from the company to ensure that the customer
experience was seamless
Gaming Support Agent - PT| 5CA
APRIL 2020 – AUGUST 2020
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Provide support for players via tickets/e-mails, including troubleshooting issues, sending
information regarding game events and recovering accounts, always in an articulate form
that could embrace the customer needs
Inside Sales International - SDR| InEvent
JULY 2019 – MARCH 2020
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Work and discuss strategies together with InEvent c-level suite.
Meet and support Fortune 500 companies continuous usage of InEvent product.
Develop new sales / business with global customers in a 24/7 schedule.
Work in partnership with InEvent marketing and product areas for customer aggregated
value.
Give constant feedbacks to product development and support sales processes.
Inside Sales - SDR| InEvent
FEBRUARY 2019 – JUNE 2019
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Contacting potential buyers/customers, prospection and qualification from said
customers, scheduling meetings, providing quick overviews from the product.
Product related to event managing and organization.
Operations Analyst Jr | Pitzi Manutenção e Reparo de Celulares LTDA
OCTOBER 2015 – OCTOBER 2016
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Quality assurance in mobile devices, performing audio, video and network tests
Dispatch of received devices to post-office services, receival of damaged devices, storage
of approved for repair devices
Received and dispatched devices management
Inventory of actual stored devices
Jr I Support Analyst | PSA Peugeot Citroën
FEBRUARY 2014 – DECEMBER 2014
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Level 2 IT Support
Remote and in-person support for servers, switches and routers
Printer installing, configuring and pre and post install maintenance
Preventive and corrective maintenance on computer equipment
PROFESSIONAL SKILLS
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Self-taught
Easy to adapt
Customer Experience
Programming
Data Analysis
Digital Tools
Remote work specialist
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Fluent English
Versatile
Quick learning
Problem solving mindset
Detail-oriented
Solid CRM knowledge
Independent
