Victor Ouma Nyagwang

VICTOR NYAGWANG Mauritius | Gabriel Pitot Street, 71368 – 16A, Beau Bassin | -/-.-| LinkedIn | Skype ID: nyagwangvictor. SUMMARY A highly organized and proactive Customer Support Executive and Virtual Assistant with proven expertise in administrative tasks, customer service, and sales support. Skilled in leveraging CRM software and administrative tools to streamline processes and enhance customer satisfaction. Known for exceptional communication, problem-solving abilities, and attention to detail, ensuring efficient handling of client inquiries and maintaining accurate records. Adept at multitasking in fast-paced environments, delivering consistent results while prioritizing customer needs. Seeking to contribute these strengths to a dynamic team or organization committed to excellence in service delivery. EDUCATION Professional Certificates Executive/Virtual Assistant - Alx Africa 2023 Customer Service Excellence – Afritele 2023 Edulink International College – Nairobi, Kenya Graphic Design and Social Media Management 2021 Curtin University – Moka, Mauritius BA. Arts Communication and Media Nairobi Institute of Business Studies – Nairobi, Kenya Diploma in, Journalism and Media Studies/Public Relations 2024 - Present Sept 2011 – March 2013 WORK EXPERIENCE Freelance Virtual Assistant/Customer support May 20223- Present Key Responsibilities  Managing the administrative support and communications.  Managing calendars, emails, and scheduling for C-level executives.  Assist in planning and coordinating meetings, conferences and events.  Managing Travel arrangements including flight and hotel bookings, creating detailed itineraries.  Assisting customers with inquiries and provided effective solutions, ensuring high satisfaction rates.  Providing accurate information about products, services, or policies.  Gather and report customer feedback to help improve products or services.  Addressing customer complaints or problems effectively and in a timely manner. Communication Assistant Feb 2018 - Nov 2021 Norwegian Refugee Council – Nairobi, Kenya Key Achievements.      Supported the planning and execution of internal and external communication strategies. Coordinated communication materials for events, campaigns, and stakeholder meetings. Drafted press releases, newsletters, blog articles, and social media content Managed day-to-day updates on company website and social media platforms. Successfully increased social media engagement by 35% in 6 months through strategic content planning. Writer July 2015 - Nov 2017 Africa Woman Child and Feature Services – Nairobi, Kenya Key Achievements   Effectively championed girl child protection by crafting and publishing impactful articles that raised awareness and promoted the welfare of young girls. These articles played a pivotal role in advocating for the rights and safety of various communities. Spearheaded a successful campaign against Female Genital Mutilation within marginalized communities, notably in Samburu County. This initiative contributed to a significant reduction in FGM cases, safeguarding the physical and emotional well-being of countless girls. Intern September 2013 - June 2014 Royal Media Services – Nairobi, Kenya Key Responsibilities    Assisting senior journalists with research and client follow-ups Performing administrative tasks of uploading articles daily across titles and managing the website back end. Attending functions and gathering news. VOLUNTEER ACTIVITIES Feb 2022 – March 2023 Administrative Assistant - Save the Children International      Organized and managed information by maintaining accurate up to date records, files and databases. Managed the administrative support and communications. Coordinated meetings and events within the organization. Managed schedules and calendars for executives, like the UN high profile staffs, coordinated appointments, meetings and events. Arranged travel bookings for the executives, hotels, flights and transportations, March 2021 – Present Remote Correspondent Winam TV – Kisumu, Kenya Key Achievements ● Created and developed compelling entrepreneurship focused on environmental conservation, emphasizing the recycling of waste materials to produce valuable, sustainable products. This initiative successfully engaged and inspired youth and women to actively participate in environmental conservation efforts. ● Successfully facilitated the broadcasting of community projects and training sessions in the local language. This approach significantly enhances the comprehension and impact of the content among the local audience, fostering greater community engagement and understanding. ● ● ● SKILLS Communication Editing & Proofreading ● ● ● ● Appointment Scheduling ● Strong Customer Service Copywriting Data Entry ● ● ● ● Public Relations Support Calendar Management Research INTERESTS ● Sports LANGUAGES English – C2 ● Social Work ● ● Swahili - Native ● Media