Victor Okoth Ochieng

Victor O. Ochieng Telephone No: -, Email:-Personal Profile Result-oriented and knowledgeable professional withover 6 year’s diverse experience. I am skilled in maintaining executives’ schedules, supporting daily operations of organization, coordinating the flow of information and assisting with projects and undertaking research and reporting tasks. Recognized for handling data with special focus on ensuring its confidentiality and integrity. I am also skilled in enhancing customer experience by utilizing professional techniques such as assisting with generating new business and identifying ways to enhance customer profits while proactively monitoring customer issues and resolving them effectively. I have a proven track record of efficiency and productivity. My strong work ethic and exceptional customer service skills, coupled with demonstrated organizational, interpersonal and communication skills have allowed her to strive in a very challenging environment.I desire to work in a highly competitive and dynamic organization specializing in providing quality standard to enable me gain exposure in shaping me to face current needs. Education - 2017 Science In Business Administration University Of the People USA Diploma in Business Management Kenya Institute of Management Certification in Front office/Receptionist course Kenya Utalii College - Kenya Certificate of Secondary Education Oren Mixed Secondary School Professional Qualifications Jan 2020: Certificate in Monitoring and Evaluation; Careerpoint Solutions Skills Communication Skills: Communicates very well both orally and in writing. Possess good presentation skills and people handling techniques. Interpersonal Skills: Ability to work in a team, demonstrated ability to build agreement and navigate complex and appropriate frameworks. Ability to develop effective working relationships with other program partners and counterparts. Analytical Skills: The ability to visualize, articulate, and solve both complex and complicated problems and concepts and make decisions that make sense based on all available information. Decision Making and Problem-Solving Skills: I am able to make timely, well-considered and logical decisions on problem situations that may arise so as to find appropriate and workable solutions. Team player: Works as a competent member of the team, willingly providing back-up support for coworkers when appropriate and actively supporting group goals. Time Management: Ability to prioritize work and manage time effectively. Organization and Planning: A highly organized individual who handles all tasks in a methodical and timely manner. Very good at planning, reviewing, strategizing and running operations. Leadership and Management Skills: I am a goal driven leader who maintains a productive climate and confidently motivates, mobilizes and coaches team members to meet high performance standards. Computer Skills:Proficient in all Microsoft Office applications, Oracle PeopleSoft, and Intuit QuickBooks. Work Experience June 2016 to Date Tamarind Management Ltd. Position: Human Resource Administrative Assistant Key Achievements: Answering internal and external calls Coordinating appointments and meetings Maintaining Data system and filing Managing correspondence Providing preliminary information to guests/customers Responsibilities: Oversee schedules for all executives and manage booking for conference rooms and group workspaces. Work with HR department to facilitate recruitment drives, including setting up and running a booth at local career fairs. Train new administrative assistant interns in office management procedures and schedule on-the-job mentoring with multiple departments. Maintain and improve online databases of client accounts and external vendors, including updating information when necessary. Created a new system for following up with potential clients in an efficient and effective manner. Liaise with Units administration managers to ensure standard procedure are in place and constantly share recommendation Organizing traveling logistics for the staff and visitors, to include sourcing for air tickets, accommodation, security visas, renewal of passports and arranging for cab services/ transport Preparation of staff contracts and appointments letters Operating licenses city council, Tourism Regulatory License, renewable licenses – food handlers, driving license, motor insurance and AA corporate membership renewals. August 2015- May 2016 Tamarind Management Ltd Position: Receptionist Key Achievements: Handling incoming calls and operating switch board Maintaining office directories Greeting visitors and accepting deliveries Assisting other administrative staff with overflow work, including word processing, data entry and research Responsibilities: Managed front reception desk by answering phones, greeting and directing visitors, and responding to email inquiries. Maintained work schedule for two senior executives, including travel plans and teleconference meetings. Created new system for receiving and filing physical mail and fax documents that improved efficiency and eliminated delays in time-sensitive issues. Awarded Employee of the Month twice and received highest possible score during the annual performance review. September 2014 – June 2015 Tamarind Management Ltd/Carnivore Restaurant Position: Office Admin/Receptionist Trainee/Apprentice Key Achievements: Improvement in communication skill Gained qualification on the job Responsibilities: Performed numerous administrative tasks as necessary, including scheduling meetings and travel, working with external vendors, interacting with visitors, and answering phone calls and emails from customers. Participated in on-the-job training with several different departments, including human resources, payroll, accounting, and executive support. Helped plan and execute annual holiday parties, including organizing vendors, researching venues, and maintaining guest lists. Other Position Held March 2013 – July 2014: Customer Service Representative at – Rehmmuz Restaurant Kisumu Additional Information Awards Employee of the Month of March 2014 – Rehmuzz Restaurant Employee of the month of November 2018 – Tamarind Management Ltd Trainings and Workshop Customer care training, on boarding training, technical skills training, product and services training Receptionist refresher course certification – Kenya Utalii college, Sage Payroll soft ware training , Excel Trainings , Orientation and induction program Seminars and Conferences Training on sexual Harassment & gender based violence Hobbies and Interests Creative Writing, Socializing, Volunteer, Filling Crossword Puzzle Referees Maureen Namiroi Human Resource Support and Benefits, Tamarind Group Telephone No: - Gerson Misumi Managing Director/Chairman TML, Tamarind Group Telephone No: - SaimaJuneja Manager, Rehmuzz Restaurant Telephone No:-