Victor Ochuko Geteloma | Freelancer Resume

Geteloma Ochuko Victor --www.linkedin.com/in/victor-geteloma-168882b2 Professional Summary Results-driven IT Support Technician with 5+ years of professional experience maintaining inhouse IT systems and providing comprehensive support to clients and employees. Provided Tier 2 level technical support to clients which includes employing advanced technical troubleshooting and analysis methods, strategically addressing customer needs and quickly resolving small or easy-to-manage issues, analyzing call logs to detect and resolve underlying technical issues, establishing a timeline and protocol for harder-to-solve problems, and obtaining feedback and suggestions for better product development. I am always open to acquiring new knowledge and expertise. Bio Data DoB: Marital status: Religion: 18th July 1992 Single Christianity Technical and Soft Skills  IT Technical Support  End-User Support (Help desk)  Phone & Email Technical Support  Software and Hardware Diagnosis  System Administration & Troubleshooting  Network Configuration & Security  Data Authentication & Security  MS Office Suite and Google Sheets  WordPress, HTML5, CSS3, JavaScript, Python Nationality: State of Origin: L.G.A:           Nigerian Delta State Uvwie Technical Documentation Qualitative Research Proactive Problem Solving Detail-oriented Analytical and Presentation Skill Interpersonal Communication Skill Multitasking and Scheduling Emotional Intelligence Teamwork Enthusiasm for Continual Learning Experience Career Break / Personal Sabbatical  Took time away from professional career to provide 24/7 in-home care for my mum during treatment for a medical condition until she made a full recovery.  Proactively pursuing professional certifications in Data Analytics and Front-End development through remote learning. Jan. 2022 – Present IT Technical Support / Relationship Officer (Contract) VIISAUS Technology Limited, Edo State, Nigeria  Jan. 2021 – Dec 2021 Installed and configured computer systems, software applications, operating systems, printers, scanners, and network peripherals.  Configured new users’ accounts and profiles, and resolved password issues.  Ensured the smooth running of system firewall and software security tools with emphasis on infrastructure services and internet security.  Ensured network, system and data availability and integrity through preventative maintenance and upgrades.     Provided on-call and in-person support to assist clients/end-users on SaaS product installation and usage. Provided support to the product team by identifying and escalating SaaS product incidents/issues promptly, and recommending solutions in-line with user requirements. Prepared daily reports on computer system performance & SaaS product synergy, and identified opportunities for improvement. Documented IT technical support processes, identified opportunities for improvement, and developed functional recommendations. Graduate Trainee BEDC Electricity PLC, Edo State, Nigeria  Provided support to end users on a variety of issues including, but not limited to software, hardware, peripherals and network connectivity.  Identified, researched, and resolved technical problems as a team and individually.      Oct. 2019 - Dec 2020 Diagnosed system and network faults, investigated reoccurring hardware and software issues, and scheduled repairs and upgrades as required. Provided IT support for the roll-out of new software applications and computer peripherals. Served as part of a Data Enumeration team and carried out on-field data gathering using data collection tools (Power app & Locus Map). Compiled, sorted, and analysed data to check for errors and inaccuracies. Prepared daily reports on data gathering challenges/issues to my immediate supervisor(s). Research Intern Covenant University Centre for Research, Innovation, and Discovery (CUCRID), Ogun State.  Served as a member of the E-Government & E-Business Research Cluster, which was established, amongst others, as part of the University’s policy on interdisciplinary research for effective utilization of research findings.  Served as part of a Cloud Computing Research Cluster and collaborated with other team members in conducting Systematic Mapping Studies of different Cloud Services.  Delivered PowerPoint and poster presentations and research papers that summarize motivation and findings.  Analyzed research findings and developed presentations, dashboards, models, Aug. 2018 - July 2019 infographics, and other items to support effective decision-making.  Conducted literature reviews, collected and analyzed data, and prepared materials for submission to granting agencies and foundations.  Supervised undergraduate students working on various research projects, maintained records on assignment completion, and acted as liaison/mediator between the undergraduate students and faculty members. Human Resource / IT Officer (NYSC) Rural Electrification Agency, Abuja, Nigeria  Installed and configured computer hardware, operating systems, and software applications.  Configured new users' accounts and profiles, and resolved password issues.  Ensured the smooth running of computer systems, printers, and scanners to maximize high system performance. Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues/complaints. Undertook scheduled system maintenance and software upgrades, and conducted electrical safety checks on computing devices. Maintained detailed documentation for all staff in the HR department. Provided IT technical support for internal staff training, development, and promotion     Nov. 2015 - Dec 2016 exercises.  Provided IT documentation support for admin officers utilizing Microsoft office tools to prepare procedural documentations, memos, and other relevant reports. IT Officer (Industrial Training) Complete Computers and Technology Limited, Edo State, Nigeria  Followed technical documentations on resolving computer peripherals and software issues/complaints.  Managed computer system security software for timely updates.  Installed and configured computer hardware, operating systems, and software applications. Assisted in staff training and education regarding basic computing skills.     Logged and processed IT maintenance calls and upgrade requests. Provided support for front desk/admin officers and end-users on daily usage of system peripherals. Documented, recorded, tracked and reviewed all issues to improve the productivity of the IT department. Aug. 2013 – Feb. 2014 Education And Qualification Education MSc, Computer Science, Covenant University, Ogun State BSc, Computer Science, Federal University of Petroleum Resources, Delta State SSCE, Unibound International Group of Schools, Edo State July 2019 April 2015 July 2008 Training Red Hat Enterprise Linux Technical Overview (Red Hat) Certificate of National Service (NYSC, Abuja) Project Management (SkillsEdge, Abuja – RC 825678) Human Resources Management (SkillsEdge Abuja, - RC 825678) CompTia A+ Essentials 220 – 801 & Practical Application 220 – 802 (CCT, Benin Feb. 2018 Nov. 2016 July 2016 July 2016 Feb. 2014 Professional Certifications Google Data Analytics Professional (Cousera) Data Analysis With Python (Free Code Camp) JavaScript Algorithms and Data Structures (Free Code Camp) Google IT Support Professional (coursera.org/verify/professional-cert/XT9KVCULUD3F) Responsive Web Design (freecodecamp.org/certification/ochuko/responsive-web-design) Cisco Certified Network Associate – Routing and Switching (CSCO-) In View In View In View Aug. 2021 June 2020 Feb. 2020 Referees Will be provided upon request.