Victor Obiajunwa

Victor Obiajunwa Customer Service Representative- (+234) - Lagos, Nigeria. Profile Summary Results-driven and customer-oriented professional with three years of experience in cold calling and chat, phone, and email support. Skilled in lead generation, building client relationships, and driving sales to support business growth. Dedicated to leveraging strong communication and sales abilities to contribute meaningfully to team success. Experience November, 2023 - August,2024 / Remote, USA Mattbuyhouses Cold Caller Made prospecting phone calls to potential customers explaining and selling the company’s services in real estate Pre-sorted potential clients by using more specific questions and gathered information on their budget, preferences and time constraints Scheduled and coordinated appointment for a property and property view with clients and made sure they were feeling comfortable during their visit Responded actively to the clients’ questions and issues, provided them with useful recommendations and material Addressed customer complaints with professionalism and empathy, ensuring any inconvenience and issues are resolved to uphold client satisfaction Followed up with former clients to find out whether they have any other needs or problems, recommending additional services or products when appropriate Generating cold call recordings, client communications, and potential leads in the CRM system, made it easier to track and follow up with. Collaborated with the team when it comes to handling our potential clients in the most effective manner Continued to be kept informed and updated with current real estate market trends to engage in intelligent discussions with potential customers Consistently met monthly targets for lead generation and call engagement Volunteered for feedback, went for training, and mastered new ways of cold calling that led to increased customer conversion rates and successful lead generation. November, 2022 - October, 2023 / Remote, USA Call Experts Sales Representative Effectively reduced the turnaround time of customers to have their calls answered. Addressed customers’ enquires on products, services and other information regarding the company. Attended team meetings and Zoom training sessions to stay current on product updates and company changes Showed willingness to carefully listen to customer concerns, resolving them promptly and escalating complex issues to supervisors Listened and answered customer’s questions and suggestions with courtesy and professionalism respectively. Re-engaged with customers post-sale to recommend additional products or services Maintained and updated customer databases to ensure customer data was properly managed and utilized. Identified and determined the root causes of customer problems when handling complaints on a product or a service effectively. Customers’ complaints and queries were supervised during delivery of service and details of the cases documented in the database for proper efficient trackin Held customer calls and check-ups after providing a solution cognizant of the need to maintain and deliver quality customer service. July, 2021 - November, 2022 / Remote, USA Call Experts Cold Caller & Customer care representative Generated new leads and looked for new clients through cold calling, networking, and referrals Reached out to potential clients to assess their insurance needs and evaluate risk profiles Offered insurance policy choices to clients and guiding them to make well-informed choices Quoted for the policies and bargained with clients for rates and conditions of insurance Processed and completed insurance applications, forms, and documents with accuracy and efficiency Maintained and updated client records and policy information as needed Provided high quality client satisfaction through quick response to the client complaints and or queries To increase the chances of client loyalty and retention I established and developed healthy and good business relations with several clients Made and exceeded sales goals and performance standards based on the company’s performance metrics Maintained its insurance products, renewed market and regulatory changes awareness Communicated with underwriters and other departments in order to make sure all the policies are delivered to clients to their satisfaction Participated in workshops and seminars in order to improve the aspect of sale and be well informed on the products.. Education Bachelor of Science: Marketing | University of Lagos, Lagos, Nigeria. 2017 - 2021 UI/UX Design | California Institutes of Arts (CalArts) 2022 / Online Course Certifications Digital Marketing Microsoft Excel System Administration Certificate UI/UX Design Skills Overview Customer Service Time management Effective communication B2C Team player Problem solving B2B Organizational skills Critical thinking Zendesk UI Desgns Microsoft office Detailed-oriented User experience CRM software ccomplishments A Effectively closed and resolved between 50-60 customer complaints everyday, maintaining high standards of customers satisfaction. Implemented a new claims handling system that has reduced the general time for claim handling by 20% boosting efficiency. Received recognition from customers for excellent service delivery to enable retention of 10% of the customers. orked closely with the sales team to identify increased product sales opportunities and thus increased product utilization by customers by 15%. W Adhered to or exceeded planned and actual call center performance indicators such as average handling time per call, customer satisfaction levels, and first call resolution. Sustained and developed good relations with multitude of clients across different markets, lowered client attrition rate by 30%. Met and even surpassed sales performance by 120% for the whole year, resulting to increased revenues for the firm. Awarded for being in the top performers of the sales team thrice for possessing the title “Salesperson of the Month”.