Victor Nyachae Nyangoka

Profile I am a highly organized, detail-oriented Virtual Assistant with 5 years of experience. Victor Nyachae V I R T U A L A S S I S TA N T Details I pay strong attention to detail while maintaining a strict level of confidentiality. I have excellent time management skills, and the ability to multi-task in a fast-paced environment to deliver and complete multiple projects with time-sensitive deadlines. My problem-solving skills are exceptional and proficient, I also possess top-notch communication skills in both written and verbal communication. Nairobi, Kenya -- Employment History Operations Assistant, My Consulting Offer MARCH 2021 — DECEMBER 2022 Skills Ability to Work in a Team Customer Service Microsoft Office Word Microsoft PowerPoint Microsoft Excel Data Entry Microsoft Office Customer Support Calendar Management My Consulting Offer is a consulting coaching company that helps students and professionals transition into management consulting. • Extensive calendar management; coordinating and resolving scheduling conflicts and communicating calendar changes to coaches. • Gmail management for coaches and enrollment specialists. • Organizing workshops and providing technical support for university career centers and consulting clubs, using ActiveCampaign, PowerPoint, Typeform, Canva, and Zapier. • Following up with workshop attendees; ensuring lead conversion to actual clients. • Gathering feedback from leads and communicating with coaches to improve the overall client experience. • Researched, targeted, and made outreaches to prospect coaches using LinkedIn recruiter and job boards. • Processing and issuing employee paychecks and maintaining the general ledger. • Receiving and resolving general client requests and inquiries via telephone and regular mail regarding refunds or deposits with tact and politeness. Inbox Management Web Research Google Suite Data Entry & Formatting Inbound and Outbound Calls Sales Operations Lead Agent, Invisible Technologies MARCH 2019 — JANUARY 2021 Invisible is a business process automation platform that automates repetitive digital work by managing and outsourcing recurring tasks to human agents. The major role that I took up in 2020, midst of the COVID-19 pandemic. My day-to-day responsibilities were: • Responsible for generating high-quality leads including their emails, and phone numbers each day to meet the required quota using; Hunter.io, Skrapp.io, Snov.io, and LinkedIn. • Conducting outreach campaigns and follow-ups using Mail Merge, HubSpot, MailChimp, ActiveCampaign, and LinkedIn Sales Navigator. • Managing sales operations CRM's and conducting updates when needed using HubSpot and Salesforce • Creating and updating standard operating procedures to be used by agents in the operation of tasks. Agent Operator, Invisible Technologies • Coordinating with immediate teammates to ensure efficient execution with extraordinary attention to detail, ensuring an exceptional experience for all client requests. • Receiving and reviewing client feedback to ensure future operating protocols are updated to meet dynamic client needs. • Providing high-level support for executives and clients from diverse industries with a variety of day-to-day needs. • Conducting web research, data mining, and populating Excel and Google spreadsheets. Tools used; RapidMiner & DataMiner. Education Bachelor's Degree, Electrical and Telecommunications Engineering, Multimedia University of Kenya, Nairobi JANUARY 2016 — DECEMBER 2020 • Activities and Societies: Leadership: Multimedia University Engineering Students Association, Organizing Secretary -), Vice-Chair -) • Coursework: Power Systems, Circuit Theory, Communication Systems, Electromagnetic Fields and Waves, Analog Electronics, Logic Design, Signals & Systems, Calculus, Differential Equations, MATLAB, AutoCAD & Simulink. • Senior Capstone Design Project: Completed an engineering project involving the design of a voice-controlled circuit for utilization by the elderly and people living with disabilities. Kanga High School FEBRUARY 2011 — NOVEMBER 2014 Graduated with 79 points (A-)