VICTOR CHISOM MODESTUS
7 Road H No 32 Oya Teru Babasel by Aba - panu, off Koula Road Ibadan Nigeria
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PROFESSIONAL SUMMARY
Skilled in learning new concepts quickly, working well under pressure, and
communicating ideas clearly and effectively. Extensive computer training,
including knowledge of multiple networking environments and business software
packages. Exceptional soft skills that include public interpersonal communication.
Enjoyed interpreting information involving numbers, carrying out calculations,
interpreting results and presenting findings. Knowledge of communication
information.
WORK HISTORY
CUSTOMER SERVICE HEAD (2018 – 2019)
D DATE CATERING SERVICE (CALABAR)
• Providing over the phone customer service and troubleshooting to assist
with the follow up of a trip of the package that is blocked
• Escalate customers to upper management for further assistance
• Strong customer service skills that include an exceptional understanding of
the spoken and written language, an ability to listen to and understand a
customer's request, problem-solving skills, and professionalism.
CUSTOMER SERVICE REPRESENTATIVE -)
UNIVERSAL BANK (LAGOS)
• ∙ Customer service in technical, billing and sales.
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∙ Knowledge in industry services.
∙ Processing and administrative duties.
∙ Very fast pace, multitasking, and technology-heavy environment.
∙ Extension problem-solving skills and customer one-on-one support.
SKILLS
OFFICE/CLERICAL SOFTWARE
• MS OFFICE: Word/Excel/PowerPoints/Access.
• Technical skills: Front.com, Notion, Linear app, Stripe, Loom, Luma,
Google docs, Slack, Customer.io, Zendesk, Salesforce Outlook, Intercom,
Asana, Stripe and Google sheets.
COMPUTER LITERATE
VGA: Nvidia & ATI/AMD
Extension Knowledge in computers: Windows/Mac
Hardware: intel & AMD Platforms.
WEB-SAVVY Very comfortable online and up to speed on the latest
tools familiar with the basics of online marketing, including search engine
promotion, social media, paid per-click advertising, etc.
OTHER SKILLS
• Personal care
• Good Communication
• Active listening
• Problem solving
• Organized daily living
• Interpersonal
• Management
EDUCATION BACKGROUND
Bachelor's in computer science:-
University of Education – River's state
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CERTIFICATIONS
Duty of Care (Florence Academy 2021)
Dignity in Care (Florence Academy 2022)
Continence Management and Care (Florence Academy 2022)
Catheter Care (Florence Academy 2022)
CAMHS mental Health observation (Florence Academy 2022)
Building mental Health resilience (Florence Academy 2022)
Adult safeguarding (level 1) (Florence Academy 2023)
Core communication skills (Florence Academy 2023)
Conflict resolution and compliant handling (Florence Academy 2023)
Customer relationship management (Coursera 2024)
Catering business (Grace Excel Catering School 2021)
Mental Healthcare (Level 2) – (La Plage Meta Verse 2024)
Executive Diploma in Restaurant & Bakery Management (La Plage Meta
Verse 2023)
Executive Diploma in Hotel Management (La Plage Meta Verse 2023)
Introduction to Customer Service (Coursera 2024)
CVS Health Call Center Customer Service (Coursera 2024)
Call Center Customer Service (Coursera 2024)
Voice of the Customer (VOC) (Coursera 2024)
Retail Customer Service (Coursera 2024)
Sales Operation/Management (Coursera 2024)
Strategic Customer Relationship Management & Sales Technique (Coursera
2024)
REFERENCE
D’DATE CATERING SERVICE-
