Victor Manuel Vega Abarca

victor vega Managua, Nicaragua · Phone number --· Skype live:.cid.1cac7aaeec764dbe Organized Receptionist and Appointment Setter with two years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Experienced Operations Assistant proficient in documentation, expense tracking and recordkeeping. Successful at managing everything from maintenance to financial needs. Experienced with overseeing multiple projects simultaneously. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experience Appoinment setter, Alliance health. Acted as first point of contact and set appointments for prospective clients. Scheduled and confirmed appointments and meetings for senior management team. Set appointments with salespeople and potential customers. Answered phone calls and answered questions from potential customers. Balanced employee availability, customer schedules and maximum load levels when scheduling appointments. Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered. Customer Service Representative, Target Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information. Recommended products to customers, thoroughly explaining details. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided information regarding charge accounts and loyalty programs. Educated customers about billing, payment processing and support policies and procedures. Met customer call guidelines for service levels, handle time and productivity. Technical Support Representative, Apple Assisted customers in identifying issues and explained solutions to restore service and functionality. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Collaborated with supervisors to escalate and address customer inquiries or technical issues. Translated complex technical issues into digestible language for non-technical users. Assisted customers with product selection based on stated needs, proposed use and budget. Documented transactions and support interactions in system for future reference and addition to knowledge base. Used ticketing systems to manage and process support actions and requests. Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Ethernet connection. Resolved escalated issues by serving as subject matter expert on wide-ranging issues. Customer Advocate, Microsoft XBOX Researched and resolved account and service problems with friendly, knowledgeable support. Documented customer concerns and inquiry resolutions in internal computer system. Listened to customers in actively to assess issues and provide accurate information. Accessed multiple databases to investigate customer questions and concerns. Contacted outside providers on behalf of customers to help solve problems. Investigated and resolved customer inquiries and complaints quickly. Recommended products to customers, thoroughly explaining details. Responded proactively and positively to rapid change. Exhibited high energy and professionalism when dealing with clients and staff. Back Office Assistant, Viagogo Drafted professional memos, letters and marketing copy to support business objectives and growth. Restocked supplies and placed purchase orders to maintain adequate stock levels. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Responded to inquiries from callers seeking information. Assisted with facility scheduling and customer service. Education Universidad del valle - accounting (no studing currently) High school certification Microsoft Office Languages : Spanish and English . Skills Customer Service Business Communications Customer Consultations Reading Comprehension Calendar Management Telephone Etiquette Data Research and Analysis Natural Script Reading Client Rapport-Building Computer Proficiency Appointment Booking Positive Attitude and Energetic Incoming Call Reception Data Entry and Database Software Time Management Clear Communication Customer Complaint Resolution Confidentiality and Data Protection Office Reception Policy and Procedure Adherence Research and Analytical Skills Computers and Technology Microsoft Office Outlook Office Workflow Support Maintaining Accounting Ledger Social Perceptiveness Data Communications