Victor Luswili

CURRICULUM VITAE VICTOR LUSWILI Phone: -. E-mail:- Date of Birth 16/11/1998 Nationality: Zambian Gender: Male Marital status: Single NRC No.543013/10/1 Professional Summary Excellent verbal and written Communication Skills with ability to work without any supervision, energetic sales representative and personal assistant identifying prospect and converting leads in customers and closing sales recognized for resourcefulness in meetings and highly drive, hardworking, peoples skills, adaptability and initiative exceeding sales revenues and profit goals proven track record in consistency and effective delivering accounting services that enhance the companies purpose and profitability, Overseeing cash transactions, cash reconciliations, account payments, account receivables and other accounting duties according to company policies. . Professional Skills Good work ethics and loyalty. Excellent verbal and written communication skills. Self-motivated to learn new concepts and participate in new projects. Excellent interpersonal skills and a team player. Flexibility and the ability to thrive in a fast-paced environment as well as meet establish deadlines. Ability to maintain a high level of accuracy in preparing and entering financial information. Proficiency in Microsoft Word, Excel Proven work experience as a Retail Sales Associate, Sales Representative or similar role Data Entry Basic understanding of sales principles and customer service practices Proficiency in English Working knowledge of customer and market dynamics and requirements Track record of over-achieving sales quota Hands-on experience with POS transactions Familiarity with inventory procedures Solid communication skills A friendly and energetic personality with customer service focus Ability to perform under pressure and address complaints in a timely manner IT Desk Top Skills & Accounting packages Computer Literacy –Using Proprietary Software Packages Including-Microsoft & Microsoft Word. Work Experience Employer: JETS STORES LEVY ZAMBIA Position: CASHIER Duration: 3 Years Main Duties and Responsibilities; Responsibilities at Jet Stores as a retail Associate was Ensure high levels of customer satisfaction through excellent sales service Assess customers’ needs and provide assistance and information on product features Welcome customers, provide assistance and respond to their concerns Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis “Go the extra mile” to drive sales Maintain in-stock and presentable condition assigned areas Actively seek out customers in store Remain knowledgeable on products offered and discuss available options Process POS (point of sale) purchases Cross sell products Handle returns of merchandise Team up with co-workers to ensure proper customer service Build productive trust relationships with customers Comply with inventory control procedures Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design) RETAIL ASSOCIATE MAIN DUTIES AND RESPONSIBLITIES Manage customer transactions both cash and card payments. Train newly hired cashiers on accounting procedures and company policies. Assist in store’s shrink awareness programs and provide corrective actions. Supervise checkout stations on regular basis. Manage store operations in the absence of Store Manager. Maintain the checkout area clean, safe and organized. Evaluate performance of cash associates and provide feedback. Ensure customer transactions are processed promptly and accurately. Generate cash related documents and account reports. Perform bank deposits and withdrawals according to established policies. Ensure cash associates follow accounting policies, safety procedures and customer service standards. Identify and communicate any accounting related issues to management promptly. Ensure that merchandise is properly displayed, stocked and labelled Employer: Payless Supermarket JOB POSITION: STORE ADMINISTRATION MANAGER Duration: 2021 - 2022 MAIN DUTIES;  Planning and coordinating administrative procedures and systems and devising ways to streamline processes  Recruiting and training personnel and allocate responsibilities and office space  Assessing staff performance and provide coaching and guidance to ensure maximum efficiency  Ensure the smooth and adequate flow of information within the company to facilitate other business operations  Manage schedules and deadlines  Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints  Monitor costs and expenses to assist in budget preparation  Oversee facilities services, maintenance activities and tradespersons (e.g electricians)  Organize and supervise other office activities (recycling, renovations, event planning etc.)  Ensure operations adhere to policies and regulations  Keep abreast with all organizational changes and business developments Employer: DANNY PULE MINISTRIES JOB POSITION: HOSPITALITY AND PROJECT MANAGER Duration: MAIN DUTIES, Supervising and participating in preventive maintenance of buildings, including floors, walls, ceilings, doors, windows, locks, fixtures, and furniture Supervising the performance of all employees on duty and enforcing policies Checking grounds, buildings and equipment, and recording need for repair and replacements and reporting the same Providing clear and complete documentation of all activities within facility and giving orientations to tenants as necessary Enforcing building, security and safety regulations. Notifying proper maintenance personnel when facility problems arise and communicating to staff and tenants through communication systems. Planning and conducting a preventive maintenance program; training new employees; maintaining adequate levels of maintenance supplies; as well as keeping records and preparing reports. Ensure that tenants are not disturbed by other tenants. Working with other employees to maintain a clean and safe facility and ensuring duties are completed. Ensures custodial staff is trained to secure building and equipment. Must be available 24/7 for any emergencies and work required Project Initiation: Define project scope, goals, and deliverables in collaboration with stakeholders. Project Planning: Develop and manage project plans, including timelines, budgets, and resource allocation. Team Management: Lead and manage cross-functional project teams, including setting goals, providing guidance, and evaluating performance. Risk Management: Identify, assess, and mitigate project risks to minimize impact on project delivery. Quality Management Ensure project deliverables meet quality standards by implementing quality control processes. Coordinate with stakeholders, team members, and sponsors to ensure effective communication and issue resolution. Monitoring and Control: Track project progress, identify issues, and take corrective action to ensure project delivery. Closure: Formalize project completion, document lessons learned, and evaluate project success. Academic qualification TUBALANGE PRIMARY SCH -FULL CERTIFICATE GRADE 1-7 - ST CHARLES CATHOLIC SCHOOL -FULL CERTIFICATE GRADE 8-9 - CHUNGA SECONDARY SCHOOL -FULL CERTIFICATION GRADE 10-12 - MANSFIELD UNIVERSITY - DIPLOMA IN BUSINESS ADMINISTRATION/MARKETING 2018 -2020 References MRS ROSABLE MATATILA LOMBE JET STORE MANAGER CELL- MR DIXON SINKALA JET STORE ADMIN MANAGER CELL - MR MATHEWS KALALE MANSFIELD UNIVERSITY DEAN CELL - MR. OLIVER SIMUNIKA PAYLESS SUPERMARKET CEO CELL - KONDWANI MUHONE DANNY PULE MINISTRIES SUPERVISOR CELL:-