Victor Jesuniyi

Victor Jesuniyi CUSTOMER SERVICE REPRESENTATIVE-Port Harcourt, Nigeria PROFESSIONAL SUMMARY Dedicated and personable Customer Service Representative with a proven track record in delivering high-quality support and efficiently resolving customer inquiries. Skilled in managing high-volume calls, emails, and chats with professionalism, empathy, and attention to detail. Proficient in CRM platforms such as Zendesk, Freshdesk, and Salesforce to streamline processes and enhance the customer experience. Adept at troubleshooting, coordinating with cross-functional teams for quick resolutions, and fostering positive customer relationships to drive satisfaction and loyalty. Strong communicator with excellent problem-solving skills, committed to providing outstanding service in fast-paced environments KEY COMPETENCIES Customer Satisfaction Problem Solving Active Listening Data Entry Empathetic Customer Care Help Desk Support Live Chat Support Inbound/Outbound Calls Technical Support CRM Software Excellent communication skills High-Volume Interactions PROFESSIONAL EXPERIENCE Emmavic engineering Customer service representative Oct 2023 - Present ZION-TECH Customer service representative Feb 2022 - Aug 2023 Achieved a 99% customer satisfaction rate by efficiently managing live chat, email, and help desk support channels. Demonstrated empathy and active listening to understand and resolve customer issues effectively, while maintaining accurate data entry to ensure seamless service delivery and enhance overall customer experience. i have consistently achieved outstanding results in customer service roles, handling live chat, email, and help desk support with high empathy and professionalism. By managing customer accounts, addressing complaints, and ensuring timely customer deliveries, he helped improve customer satisfaction to a remarkable 99%. Skilled in data entry, payment processing, and enforcing company policies, Victor’s dedication to customer satisfaction and efficiency has been evident in his ability to foster positive client relationships and streamline support operations using CRM platforms like Zendesk and Freshdesk​ Jan 2021 - Jan 2022 Larrytee fashion house Customer service representative iI am a dedicated Customer Service Representative skilled in managing high-volume customer inquiries across live chat, email, and help desk platforms with empathy and professionalism. With expertise in CRM systems like Zendesk and Freshdesk, Victor has enhanced customer satisfaction by actively listening, assisting with account issues, and helping customers place orders. By implementing data-driven processes and following up on customer satisfaction, Victor has successfully boosted customer engagement and contributed to increased sales​ EDUCATION & CERTIFICATIONS Diploma in Business Administration Diploma in Building and Maintaining Customer Relationships Studied:Customer success management and call etiquette Technical proficiency HubSpot Slack Zendesk ClickDesk Freshdesk Zoom Tidio WhatsApp