Victor Garcia

 VICTOR ESTEBAN GARCIA SALES/BUSINESS DEVELOPMENT REPRESENTATIVE ENGAGEMENT SPECIALIST Contact Date of birth: May 26, 1957 Address: Pasig City, Philippines,1607 Email:-Mobile number: - LinkedIn: https://www.linkedin.com/in/victor-esteban-garcia-880b5a287/ LinkedIn sales navigator: facebook.com/victor.e.garcia.357 Skype ID: live: cid.a16d607561a2d56d Viber: - WhatsApp :- --------------------------------------------------------------------- DEVICE SPECIFICATIONS DEVICE NAME: LAPTOP-3I49F2I6 LENOVO I5 8rM 5112 STORAGE II GEN PROCESSOR: 11th Gen Intel(R) Core (TM) i5-1155G7 @ 2.50GHz 2.50 GHz SYSTEM TYPE: 64-bit operating system, x64-based processor Windows 11 Home Single Language VERSION: 22H2 11/‎08/‎2023 os:- LENOVO I5 8rM 5112 STORAGE II GEN Main interne Provider: Converge Communications 90 Mbps download speed. 90.46 Mbps upload speed Back up internet: Sky communications 100 Mbps download. 100 Mbps upload SUMMARY I have more than a decade of dedicated professional experience performing various tasks as a Business Development Representative, Senior Loan processor, Inbound/Outbound sales representative, and Customer Service/Engagement specialist. Making inbound and outbound calls, maintaining email management. Updating CRM data, Proficient with Microsoft Office applications, CRM, Salesforce, Google Documents, Google Meet, Zoom, Cisco, FLEX, and Vici, and other phone devices. During my years of dedicated experience, I learned high-end Sales, customer relations and engagement management. By Active listening, I was able to cultivate the customer's pain points, providing empathy and assurance for the best solutions to the problems, closing with customer satisfaction. I remembered how to handle irate customers and their objections, deliver the best spiel, and provide the best solutions tailored to the customer concerns and needs. As I learned more about emails management and back-office jobs it increased my professional capacity and gained more experience. Through years of dedicated work with various industries from, digital VoIP providers, financial accounts, loan management, analog telecommunication and internet providers, e-commerce, non-profit organizations, and senior loan processors, I have developed skills that I can deliver to the company I will be working for, and the best part is helping people. And I am able and capable of working for the next 5 years of my corporate life. WORK EXPERIENCE April 02, 2023 – present Lawn Starter, Texas, USA Sales phone consultant (B2C-B2B) Presently engaged as sales phone consultant for inbound and outbound sales engagement acquiring sales from B2C customers and providing jobs to B2B providers and partners. End to end sales Engaged in marketing, sales, customer service, billing and after sales service. October 02, 2023 – February 06, 2024 Business Development Executive (B2B) Full Potential Solution (Digital internet – Voice over Internet Protocol) Lead Generation and lead mining from various social media platform and Search Engines for small and medium business in US and its territories, Canada, Mexico. Qualifying the leads and building a robust sales pipeline. Performing B2B outbound calls (150-200/day). Building strong relationships with potential clients, nurturing a good fit customer, updating status in CRM Salesforce. Active listening and acknowledging the customer needs and knowing the pain point of the customer and provide the best solutions based on solutions tailored fit for the customer on our product versus competitors. Performing tasks (end-to-end sales) from cold calls to verification of the business to negotiations leading to contract signing. January 2019–August 2023 Senior loan processor • mid-executive Teleperformance Philippines mid-executive (Financial Account) ( B2C ) Engaged in direct customer contact for unsecured personal loans. Performing direct customer engagement and multi-tasking jobs as a personal loan verification specialist, verifying employment/income source and income amount from submitted tax documentation and other sources of income, bank statements. Calculating monthly income and submission for final review. For approval, denial, or asking for additional documents for submission. Jan 2013 - Jan 2019 Engagement specialist • Customer Service Representative mid-executive STARTEK PHILIPPINES Internet and cable provider (spectrum) (B2B -B2C) Provide excellent customer engagement experience with every call. Meeting KPI requirements and providing outstanding attendance. Telecommunication industry (SPECTRUM), cable TV and internet provider, Outbound/Inbound sales, responsible for day-to-day customer interaction with sales and customer care. Sep 2012 - Feb 2013 Outbound Sales Representatives RESULTS MANILA INC (Analog -Telecommunication) (B2C) Provide direct customer service representation as a live advisor to Virgin Mobile and Assurance Wireless customers, a leading telecommunication industry in the United States of America. Also responsible for maintaining customer satisfaction by providing correct information, satisfying customer Complaints, registering new clients, troubleshooting, and facilitating their payments through debit/credit cards and prepaid cards. Maintain revenue goals by quarter and year to date and provide good results in the company set matrix. Identifies, - Handles all inquiries [telephone and mail]. April 2012 to August 2012 ADITYA BIRLA MINACS, Makati city - PH Customer Service Representative (B2C) Financial Account (Mastercard) Identifies, solicits, and sells Mastercard products directly to the Canadian market. Provide direct marketing and sales support to field/distribution sales organizations. Manage, help generate, and qualify as well as process sales leads. Also responsible for maintaining customer, prospects, and competitor databases and assessing, devising, and implementing marketing promotions. Generate new business through outbound calls and follow up on incoming sales leads. Maintain revenue goals by quarter and year to date. handles all sales inquiries [telephone and mail]. April 2009 to October 2011 NATIONAL RELIEF CHARITIES, Pasig City - PH Non-profit Organization Outbound Sales Representative (B2B -B2C) Provide direct marketing and sales support to the sales organization. Manage, help generate, and qualify as well as process sales leads. Also responsible for maintaining customer, prospects, and competitor databases and assessing, devising, and implementing marketing promotions. Generate new business through outbound calls and follow up on incoming sales leads. Maintain revenue goals by quarter and year to date. Identifies, solicits, and sells products directly to the American public. Handles all sales inquiries [telephone and mail]. Follow up with leads generated via Trade Shows and websites. September 2008 to March 2009 IBEX Philippines Hanston bldg. Emerald Avenue, Pasig city Outbound Sales Representative (Educational plan and loan Advisor) (B2C) Direct interaction thru inbound and outbound call to American college students for their curriculums and student loan program. Part of the job is the verification of the records submitted, performing background checks, examining student records and school attended. Advising on the curriculum for the intended college or university in relation with student loan programs. February 2008 to August 2008 INTELLICOM. Pasig city, Philippines Industry Call Center / IT-Enabled Services / BPO Inbound Sales Representative (B2C) e-commerce Specialization Personal Care/Beauty/Fitness Service Monthly Salary PHP 16,000 Employed for six months as inbound/outbound telemarketer for American consumers handling Food supplements and fat burner products. Company dissolved.