Victor Flores

VICTOR HENRY S. FLORES IV L-28 Townhouse, Teresa Homes subdivision. Tibag, Tarlac City Tarlac-- OBJECTIVE I am aiming for a challenging position in the field of business and communication wherein I can utilize my background in business administration, work experiences, interpersonal and organizational skills to be able to contribute significantly to the success of the company. EDUCATIONAL ATTAINMENT Tarlac State University Bachelor of Science in Business Administration Major in Economics, 2006 WORK EXPERIENCE Sitel Philippines, Pioneer II, Mandaluyong City October 2013 – August 2016 Technical Support Representative for HP IPG and PSG Isolate Laptops and printers issue for best troubleshooting results Dispatch replacement products or parts for defective units Recommend customers to upsell the warranty , purchase accessories, supplies and other services that best fit for their needs Hinduja Global Solutions, Eastwood, Quezon City September 2012 – August 2013 Technical Support Representative for Sony Walk through the customer in step by step with the features and operations of the products Help the customer in troubleshooting issues of the units Process service and exchange requests for defective and malfunctioning items Recommend customers to upsell the warranty and purchase new compatible units to enhance their Sony experience Sutherland Global Services, Tarlac City, Tarlac November 2009 – August 2012 Sales Auditor for AT&T SW Bronze (February 2011-June 2012) Provide consultants with information on product services, correct processes, and other sales concerns Validate and update sales in a real time basis Execute duplicate orders and multiple accounts Monitor calls for possible fraud and Third Party Verification (TPV) Provide regular reports on sales for supervisors, managers, directors and clients Consultant for AT&T SW Bronze (August 2010-February 2011) Assist customers with phone, television, cell phone, and internet billing issues Process upgrades, payments and new services Aid customers with information on downgrades, cancels and status of their orders Recommend customers to upsell and purchase new products Customer Service Representative for FTD CS/QW (April 2010-June 2010) Notify clients and customers regarding delivery status and quality concerns Provide information on product prices and changes with the orders Customer Service Representative for H&R Block (November 2009-March 2010) Assist customers with billing issues Set appointments with customers and tax professionals Process loans and release debit prepaid cards TRAINING Customer Service Consultative Selling Technical Support Windows 8 and 10 update training OTHER SKILLS Proficient with Microsoft Office programs (i.e., Word, Excel, Power point) Basic know-how on several operating systems (i.e., Windows and Linux) Familiar with data collection, data entry, and data analysis CHARACTER REFERENCES Ms. Tobi-lyn Scott AT&T SW Bronze Account Manager Calgary, Alberta, Canada-